Front of House Manager — Guest Experience & Operations

Description Benefits

• Weekly Pay
• Staff Member discounts
• Tuition Reimbursement
• Fun upbeat working environment
• Career Growth
• 401K Matching
• Paid time off
• and more!

Responsible for maintaining a high degree of guest and Staff Member satisfaction while completing day‑to‑day operation of venue by performing the following duties:

• Responsible for leading front of house restaurant operations.
• Ensures the highest quality product reaches our guest and meets specifications.
• Ensures that all productivity and quality standards are maintained.
• Ensures a high standard of service efficiency, sanitation and training.
• Provides leadership that demonstrates skill and awareness to support guest satisfaction.
• Responsible for nightly cash outs and closing duties of staff members and walk through of venue.
• Accountable for the development, coaching, performance appraisals, and mentoring of Staff Members.
• Ensures accurate completion of staff member schedules in accordance with forecasted business volume.
• Maintains labor controls and assigns duties to Staff Members.
• Anticipates and recommends employment needs and informs Department Head.
• Assists in hiring and training of new Staff Members within department.
• Accountable for all facets of service, production, and quality controls.
• Engages with guest to ensure guest satisfaction and retention.
• Notifies Department Head of low inventory and recommends new inventory. Conducts proper ordering procedures to maintain appropriate par levels of all restaurant related products.
• Conducts meetings with Staff at regular intervals.
• Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
• Performs other duties and tasks as assigned or determined by Department Heads and moves with a sense of urgency.
• Adheres to responsible alcohol service established by company policy.
• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents.
• During state or national emergency situations, managers are responsible for the continued operations of the venue. The venue must remain open in less otherwise instructed by Home Office Management or the local authorities.
• Adheres to all company policies and procedures as established in the Staff Member Handbook.

• Two to three years experience in a high volume Food and Beverage environment in a supervisory capacity required; or equivalent combination of education and experience.
• Good written and verbal communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple tasks in a fast‑paced environment with minimal supervision.
• Good judgment and decision making abilities.

• High School degree or GED required.
• Associate’s degree (AA) or equivalent from a two‑year college or technical school.
• Health permit/food safety and Alcohol Awareness. Staff Member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local laws.

• Occasional travel for training purposes.

The characteristics described here are representative of these that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in a fast‑paced, high energy, and physically demanding environment.
• Must be able to spend 90% of working time standing, walking, and reaching and 10% of working time sitting.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Feeling or grasping objects of different size and shape.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.
• Must be able…