Hotel Regional Director of Operations - Remote

Hotel Regional Director of Operations

The Hotel Regional Director of Operations provides strategic leadership and operational oversight for a portfolio of PAH Management hotels, driving exceptional guest experiences, financial performance, and associate engagement across the region. This role partners closely with General Managers and hotel leadership teams to maximize revenue, control expenses, ensure brand compliance, and foster a culture of accountability and continuous improvement.

• Provide strategic direction and operational leadership for an assigned portfolio of hotel properties.
• Partner with General Managers to achieve operational excellence, improve guest satisfaction, and drive financial performance.
• Conduct regular property visits to evaluate hotel operations, identify opportunities for improvement, and ensure compliance with company and brand standards.
• Develop action plans with hotel leadership to improve operational performance, guest satisfaction scores, and associate engagement.
• Foster a culture of accountability, collaboration, and continuous improvement across the region.

• Monitor hotel financial performance, including revenue, labor costs, operating expenses, and profitability.
• Partner with hotel leadership to develop and execute annual operating budgets and financial forecasts.
• Analyze operational and financial data to identify trends, risks, and opportunities for improved performance.
• Support revenue generation initiatives while maintaining appropriate cost controls and operational efficiencies.

• Partner with Sales and General Managers to support revenue growth initiatives and key account relationships.
• Participate in client meetings, property tours, and community events to strengthen business partnerships when appropriate.
• Communicate regularly with ownership groups and executive leadership regarding hotel performance, capital projects, and operational priorities.
• Support the successful execution of capital improvement projects and property renovations.

• Ensure all properties consistently meet PAH Management, Marriott, and Hilton brand standards.
• Monitor quality assurance audits, guest satisfaction metrics, online reputation scores, and corrective action plans.
• Partner with department leaders to implement preventive maintenance programs and protect the physical condition of each property.
• Ensure compliance with all company policies, safety standards, regulatory requirements, and brand operating procedures.

• Conduct regular performance evaluations and provide ongoing coaching and professional development opportunities.
• Promote a positive workplace culture focused on engagement, accountability, inclusion, and professional growth.
• Ensure consistent application of company policies, performance expectations, and employment practices.

• Ensure hotels maintain compliance with all federal, state, and local employment, safety, and hospitality regulations.
• Monitor hotel safety, security, emergency preparedness, and loss prevention programs.
• Review operational audits, cash controls, safe audits, and internal compliance processes.
• Complete and maintain all required company and brand training and certifications.
• Perform other duties as assigned by executive leadership.

Required:

• Minimum of five (5) years of progressive hotel operations leadership experience, including multi-property or senior hotel management responsibilities; OR a 4-year college degree and at least 4 to 5 years of related experience; OR a 2-year college degree and at least 3 to 5 years of related experience.
• Demonstrated track record of meeting or exceeding financial targets, including P&L ownership, budget management, and cost control in a hotel environment.
• Proven ability to lead, develop, and hold accountable a multi-department hotel team.
• Strong working knowledge of hotel sales processes, revenue management concepts, and market share metrics (ADR, RevPAR, RGI).
• Proficiency in Microsoft Office Suite; comfort with hotel PMS and…