Reservation Sales Agent

Overview

Due to a recent internal promotion, our Reservations team is looking for its next Sales Agent! The Reservations Sales Agent is responsible for assisting guests with reservations and inquiries, proactively reaching out to past and current guests, and supporting the overall sales efforts of the resort. This role involves handling both inbound and outbound room sales, accurately processing reservations, and ensuring a seamless guest experience.

Additionally, the associate will drive ancillary revenue by reserving golf tee times, recreation activities, and dining experiences for guests. The ideal candidate will have strong communication skills, a passion for hospitality, and a goal‑oriented approach to sales.

All new hires are required to complete up to a 90‑day onsite onboarding and training period to familiarize themselves with resort operations, systems, and guest service expectations. Once onboarding is completed remote work may be authorized. To maintain a strong understanding of the resort’s offerings, you will also participate in biannual familiarization visits to the property. Additionally, you will take part in 1‑2 mandatory onsite in‑person trainings annually for professional development and alignment with resort standards, as well as quarterly team outings to foster collaboration and team bonding.

As invited by the Reservations Leader, there may be further travel opportunities for special events or additional training to enhance your knowledge of the resort. Residency in Washington State required. Salary: $19.50/hr + opportunities for incentive/commission.

At Suncadia, we’re inspired year‑round by the natural beauty and welcoming spirit of the Cascades. Every season calls for a team of engaged, attentive ambassadors who create meaningful experiences that spark connection, adventure, and a true sense of belonging for our residents, guests, and community. If you’re ready for a role where every day offers something new and rewarding, this is your place.

Find your nature with us and who knows, you may just discover a home for your career.

• Full‑time regular employees are eligible for a full benefits package, including Paid Time Off and group medical, dental, and vision insurance.
• All team members accrue Paid Sick Time and are eligible for the Employee Assistance Program, which offers free access to mental health and counseling services.
• All team members 18‑years of age or older are eligible for a 401(k) plan with a company match.
• Enjoy team member rates at hotels around the world.
• Free golf.
• Team member discounts on services at the Glade Spring Spa.
• 50% off at all Suncadia‑operated Food & Beverage outlets.
• Retail discounts at the Spa, Pro Shops, Source Mercantile, and Health Clubs.
• Discounts on rental cars, tickets, electronics, and more.

Some benefits and perks may vary based on job classification.

• Answer incoming calls and assist guests in making reservations, focusing on qualifying their stay and understanding their needs.
• Paint a compelling picture of the resort experience, emphasizing the unique offerings and value of booking with Suncadia Resort.
• Highlight and upsell resort amenities, including accommodations, activities, dining, spa, special events, and golf, to enhance the guest's experience and drive additional revenue.
• Provide guests with tailored recommendations, ensuring they understand the benefits of choosing Suncadia for their getaway.
• Input reservations accurately, capturing data, noting preferences, and special requests.
• Proactively reach out to past and current guests to encourage repeat bookings and increase sales.
• Handle emailed and third‑party inquiries in a timely manner, providing clear and accurate information.
• Drive ancillary revenues by reserving golf tee times, recreation activities, and dining for guests.
• Promote special events, resort activities, spa services, and special packages to enhance the guest experience and increase overall sales.
• Follow‑up with guests in a timely manner, addressing any outstanding needs or requests.
• Provide detailed notes and comments regarding guest requests or special needs…