Campground Operations Lead; Assistant GM

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Assistant General Manager(age 18+) will play a key role in supporting the overall operations of the campground, serving as the second-in-command to the General Manager. Working closely with the team, the Assistant General Manager will maintain efficient and effective campground operations. Park Leadership is expected to take a service minded approach to ensure a safe, warm, and welcoming environment for our guests and employees.

This position offers excellent advancement opportunities for the right person, allowing for professional growth within our dynamic team. This is a full-time position reporting directly to the General Manager.


DUTIES & RESPONSIBILITIES

Day to Day:

• Establish and exemplify expectations for effective presence, supporting and observing daily operations.
• Maintain the safety and wellness of the facility, handling follow-ups appropriately.
• Ensure compliance with state and local regulations for staff certifications.
• Manage daily aspects of park operations and staff to ensure projects are completed and guest needs are met.
• Make daily decisions that align with the operations of the campground, demonstrating a business-minded and guest-centric approach.
• Facilitate effective communication and collaboration between the park and the home office as a liaison to the marketing team.
• Serve as Manager on Duty on a rotational basis.
• Perform the same tasks as the individuals they supervise.

• Develop all managers through consistent feedback and goal-setting practices, utilizing internal company processes/systems.
• Implement and enforce new or changed systems and policies, communicating effectively to team members.
• Monitor and motivate staff to maintain a positive work environment.
• Develop and execute a workforce strategy, including attracting, interviewing, hiring, and training employees.
• Evaluate performance and productivity to drive continuous improvement.
• Ensure the recruitment and retention of well-motivated, trained, and developed key personnel.
• Manage conflicts and resolve complaints about or within the assigned departments.

• Organize and provide timely follow-up on all requests from guests and the home office.
• Collaborate with other managers to plan and coordinate activity programs that create unforgettable guest experiences.

• Coordinate and oversee various projects from start to finish.
• Participate in other projects and activities as assigned.
• Manage inventory and supplies for assigned departments.
• Collaborate with the General Manager to analyze costs, benefits, and losses of company profit.
• Monitor department performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Operate within prescribed budgets for labor and expenses.

• Minimum of 2-5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful, but not required

• Ability to work weekends and holiday
• Ability to work long hours during peak periods
• Ability to be on call 24 hours a day during occasional periods
• Excellent customer service, communication and problem-solving skills
• Excellent interpersonal, motivational, and writing skills
• Must be able to work in a fast paced resort environment and perform physical duties of those they supervise
• Must have valid driver’s license
• Personable, enjoy working with children/people
• Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

• Able to Lift up to 50 lbs
• Must be able to remain in a stationary…