Hotel Front Desk Agent

Hotel Front Desk Agent at McKibbon Hospitality

Full‑time position. Remote work and telecommute options are available. Experience required: 0 years or above. Visa sponsorship is not provided.

The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel.

• Anticipate guests’ needs, respond promptly, and acknowledge all guests in a timely manner.
• Maintain positive guest relations at all times.
• Resolve guest complaints and ensure guest satisfaction.
• Maintain a complete knowledge of hotel features, services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals and departures, and scheduled daily group activities.
• Process all guest check‑ins and verify registration information with the guest.
• Handle overbooked or ‘walked’ guests.
• Accept and record wake‑up call requests.
• Communicate pertinent guest information to designated departments and personnel (e.g., special requests, amenity delivery).
• Resolve discrepancies on the room status report with housekeeping.
• Train with and learn Food & Beverage operations to fill in as needed.
• Shifts may vary by hotel:
  Morning/Afternoon
  
  Shifts:
  
  6 am‑2 pm or 7 am‑3 pm;
  Afternoon/Evening
  
  Shifts:
  
  2 pm‑10 pm or 3 pm‑11 pm.

• Previous experience working as a front desk agent or in a similar role.
• High school diploma or equivalent vocational training certificate.
• Experience working at a hotel establishment (highly desired).
• Proficiency with computers and basic math skills.
• Ability to provide excellent customer service and maintain a professional demeanor at all times.
• Ability to input and access information in the property management system and/or point‑of‑sale system.
• Strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Attentive, friendly, helpful, and courteous to clients, guests, and associates.
• Embrace McKibbon’s Guiding Principles:
  Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
• Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests.
• Great verbal and written communication skills; the ability to create a fun and supportive working environment.

• Comprehensive benefits package including medical, dental, and vision insurance.
• Life insurance and pet insurance.
• Short‑ and long‑term disability.
• Paid time off and holidays.
• Tuition assistance.
• Financial & Occupational Wellness support for all associates.
• Competitive compensation with incentives (varies by position).
• 401(k) savings plan with 50% matching up to 10% of compensation.
• Associate referral program.
• Brand and company training classes, workshops, and conferences for career growth and development (varies by position).
• Personal wellness programs for all associates.
• Fundraising matching funds program.
• Team volunteer opportunities.
• 24/7 chaplain services.
• Exclusive hotel rate discounts.
• Any state‑specific holiday, vacation, or benefit requirements will apply.

All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.