Front Desk Agent - Anchorage, AK

Front Desk Agent - Voyager Inn

Anchorage, AK.

Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.

• Medical, Dental and Vision coverage
• Life Insurance
• Paid personal time off
• Leadership and Management Training Programs
• 401K Retirement Plan
• A PATH for your future!
• Discounted room rates
• A FUN PLACE TO WORK
• Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers Hotel Marketing programs for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of appreciation, gifts, etc.
• Ensures rooms and services are correctly accounted for within guest statements. Properly accounts for services provided. Assists guest with check-out payments or charges. Accepts and records vouchers, credit cards, traveler’s checks, and other forms of payment.
• Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understand requests, responds with appropriate action and provides accurate information such as outlet hours, special VIP programs, events, etc.
• Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
• Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
• Promptly answers telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Empathizes and listens to guest issues, conducting research to develop the most effective solutions and negotiate results. Listens and extends assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert, especially during emergency situations and heavy hotel activity. Plans and implements detailed steps using experience, judgment and discretion.

• Attempts to communicate with guest in guest's native language, if applicable.
• Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolves complications such as location changes or credit issues.
• Provides van driver assistance when needed.
• Provides safety deposit boxes for guests by escorting them to the vault, pulling the box from the vault, and carrying it to the guest.
• Operates various office machines.

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Standing, bending, and stooping may be required.

The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on the basis of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.