Sales Manager

SALES MANAGER

International House Hotel | New Orleans

Reports to:

Director of Sales

Classification:
Exempt (FLSA)

"New Orleans practically begs you to stay in a boutique hotel, and the  boutique-iest  is International House." –
Condé Nast Traveler

International House is a nationally recognized boutique hotel and joyful tribute to New Orleans. Beautiful design, cheerful hospitality, and our unique marketing voice create a memorable guest experience and a great place to work. The building was the first World Trade Center in the world. The hotel was the first boutique hotel in New Orleans. Loa was the first modern cocktail bar.

A new restaurant is coming soon. Special event programming is better than ever. And, we are adding exciting new uses in the impossibly handsome architecture immediately adjacent to us to distinguish the hotel even more and celebrate our 28th birthday.

As Sales Manager
, you are a relationship builder, organizer, and problem solver who transforms inquiries into memorable guest experiences. You manage groups with room blocks of approximately 8–20 rooms, overseeing every stage of the sales process from initial inquiry through departure. You respond promptly to RFPs, cultivate client relationships, coordinate seamlessly with hotel departments, and ensure every event is executed with exceptional attention to detail.

Working closely with the Director of Sales, you help generate new business, maximize revenue, and deliver the personalized hospitality that defines International House.

"Our top pick... Looks a little New York, but a closer look tells you—definitely New Orleans!" –
Southern Living

"The lobby is sexy. Rooms inspired style. And, before a night out, stop by Loa for the most innovative cocktails in New Orleans." –
Travel + Leisure

• Respond promptly to RFPs, online inquiries, Cvent leads, website requests, and referrals.
• Manage assigned groups with room blocks of approximately 8–20 rooms from inquiry through departure.
• Conduct property tours, site inspections, presentations, and client meetings.
• Prepare proposals, negotiate contracts, and convert opportunities into confirmed business.
• Solicit new business across group, corporate, leisure, catering, travel, and other market segments.
• Partner with the Director of Sales to ensure timely lead response and maximize booking opportunities.

• Manage every aspect of assigned group business from contract execution through departure.
• Prepare contracts, rooming lists, banquet event orders (BEOs), group resumes, and related documentation.
• Ensure deposits, payment schedules, and contractual deadlines are met.
• Build lasting client relationships through responsiveness, attention to detail, and exceptional service.
• Create memorable experiences that encourage repeat business and long-term client loyalty.

• Demonstrate professionalism, integrity, initiative, and accountability in every interaction.
• Foster a collaborative, guest-focused culture throughout the hotel.
• Represent International House with enthusiasm and professionalism.
• Support the Director of Sales with special projects and strategic initiatives.
• Follow hotel safety, security, and operational procedures while contributing to a positive work environment.

You are:

• A relationship builder with exceptional communication skills.
• Highly organized and able to manage multiple priorities in a fast-paced hospitality environment.
• Detail-oriented with outstanding follow-through and execution.
• Entrepreneurial, proactive, and motivated to generate business opportunities.
• Comfortable negotiating, presenting, planning events, and providing exceptional client service.
• A collaborative team player who enjoys partnering across departments.
• Adaptable, resourceful, and calm under pressure.
• Passionate about hospitality and creating memorable guest experiences.

• Bachelor's degree in Hospitality, Business, Marketing, or related field; or equivalent work experience.
• Two or more years of sales experience; hospitality sales experience strongly preferred.
• Experience in hotel sales, catering, or group…