Rooms Allocation Coordinator

JOB TITLE - Rooms Allocation Coordinator
DEPARTMENT – Front Office
CONTRACT TYPE – Permanent
RATE OF PAY –£12.72 per hour & fantastic benefits!
HOURS – Full Time, 37.5 hours
LOCATION – The Celtic Manor Resort, Newport
OVERVIEW –Join the ‘Greatest Story in Hospitality’ by becoming one ofour Front Office ‘Hospitality Heroes’ based at The Celtic Manor Resort, justone of the fantastic opportunities we offer from ‘Manor to Marina’.
As a Rooms Allocation Coordinator, you will play a pivotal role in creating exceptional guest experiences before our guests even arrive.

Combining reception expertise with meticulous planning and organisation, you'll coordinate room allocations, manage guest preferences, prepare VIP arrivals,validate reservations and payment arrangements, and work closely with departments across the resort to ensure every stay begins seamlessly.
If you are passionate about guest service, thrive in a fasting environment and enjoy getting the details right, this could be the perfect opportunity for you.

OUR IDEAL HERO WILL HAVE –

• Previous experience in a guest-facing or customer service role
• Excellent communication skills, both written and verbal
• Strong organisational skills with exceptional attention to detail
• Confidence using Microsoft Office and computerised systems
• The ability to prioritise tasks and work effectively in a busy environment
• Hospitality experience within a 4-star or 5-star hotel environment (desirable)
• Knowledge of Opera, Delphi, Concept or Micros systems (desirable)

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL –

• Review daily arrivals and allocate guestrooms based on guest preferences, special requests, VIP status and operational requirements
• Coordinate seamless pre-arrival preparations including celebration packages,amenities, upgrades and personalised guest experiences
• Liaise with Housekeeping, Reservations, Guest Services and Duty Managers toensure room readiness and guest satisfaction
• Validate reservation details, payment arrangements and billing instructions before guest arrival
• Maintain accurate guest profiles, guest history records and reservation information to support exceptional personalised service
• Proactively identify opportunities to enhance the guest journey from pre-arrivalthrough to departure

BE RECOGNISED AND REWARDED –

• Accessto career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• FreeGP virtual appointment service
• 24/7wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US -
As a Celtic Collection employee, you will be able to say –
I amequipped, trained, and supported to do THE BEST JOB I CAN
I amPROUD to be part of The Celtic Collection and would RECOMMEND ITTO OTHERS
Iwork in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I amencouraged to LEARN, GROW and DEVELOP and to try new things in myrole
I amTHANKED and RECOGNISED for the work I do, and my VIEWS and IDEASARE VALUED
I amCRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO ITEVERY DAY

RECRUITMENT INFO –
We reserve the right to close this vacancy early if we receive a high volume of suitable applications.
In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief,sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.