Director, Food & Beverage Operations

Position Summary

The Director of Food & Beverage Operations is responsible for providing overall strategic leadership and direction in the delivery of world-class food, beverage, catering, and private event experiences that surpass guest expectations and promote the highest levels of quality, service, and presentation for our tenants. This position serves as a member of the Old Parkland Leadership Team and maintains a key focus on the overall campus experience, while providing hands‑on leadership across the Food & Beverage portfolio.

Responsibilities include partnering with Operations Management agencies; continuously promoting a hospitality‑driven culture; leading ownership initiatives; developing policies and procedures; establishing and implementing financial management tools (KPIs); building operational systems; collaborating with agencies of record to develop elevated, value‑driven, and cost‑effective menus for each venue; and leading and developing diverse operational teams.

• Serves as the champion and strategic leader for all Food & Beverage operations
• Oversees hospitality tactical initiatives, partnering closely with Director of Events and Marketing to support Old Parkland objectives
• Reviews and analyzes financial performance through daily, weekly, and monthly reporting with concept leadership and senior management
• Partners with Marketing to evaluate guest feedback and purchasing trends to continuously enhance the guest experience and operations
• Drives execution of key hospitality initiatives, including service standards, training, atmosphere, product education, and leadership development
• Develops and implements business plans to support training, product integration, and continuous improvement
• Maintains strong, professional partnerships with vendors and service providers, collaborating with agency leadership on contract review, negotiation, and approval of new vendor relationships
• Ensures operational compliance with state, federal, and local health regulations, TABC requirements, and company policies
• Promotes a safe working environment by adhering to company procedures and all applicable state and federal guidelines

• Partners with the culinary team on menu analysis, development, and product sourcing
• Provides strategic leadership over menu execution, cost analysis, supply chain considerations, and overall culinary performance to meet P&L goals
• Leads concept development and oversees site selection and implementation of new Food & Beverage locations
• Manages hospitality development and operational change initiatives across all project phases, from planning and design through execution and delivery
• Drives technology initiatives and innovative solutions to improve efficiency, enhance the guest experience, and streamline operations
• Oversees capital improvement projects across existing hospitality facilities

• Provides strategic leadership across the Hospitality division, developing talent, enabling innovation, and aligning teams to organizational goals
• Partners with the Agency managing Food & Beverage Operations, Events & Marketing, and Culinary teams to deliver leadership oversight and performance feedback
• Leads a people-focused hospitality culture that engages team members and reinforces service excellence
• Develops, manages, and supports divisional operational systems and programs, including compensation structures, incentive plans, audits, and financial analysis
• Oversees financial planning and decision support, including cost-benefit analyses for Food & Beverage operations and management of the divisional Capital Plan
• Ensures effective communication, coordination, and support between Home Office departments and the Hospitality division
• Researches industry trends and market standards to drive continuous improvement, operational efficiency, and revenue growth
• Collaborates with Marketing to align hospitality leadership efforts with established brand and marketing objectives
• Represents the company internally and externally through senior leadership meetings and participation in restaurant-focused professional organizations