Oxford Suites Pendleton - General Manager

General Manager Opportunity at Oxford Suites Pendleton

Oxford Collection is excited to be seeking an experienced General Manager to lead our Oxford Suites Pendleton property.

The ideal candidate is a hands-on hospitality leader who is passionate about developing teams, delivering exceptional guest experiences, and driving strong operational and financial results. This role will have full oversight of the Pendleton property, including team development, financial performance, guest satisfaction, property standards, and overall hotel operations.

The successful candidate will also partner closely with our sales leadership to strengthen local account relationships, identify new business opportunities, build community partnerships, and grow Oxford Suites' presence within the Pendleton market.

We are looking for a leader with strong financial acumen, a keen eye for detail, a commitment to operational excellence, and the ability to balance strategic leadership with being actively engaged in the day-to-day operation.

If you are ready to lead a great team and make a meaningful impact at Oxford Suites Pendleton, we would love to hear from you!

What We Offer:

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!

The General Manager is responsible for the day-to-day operations of the hotel, ensuring all financial and service standards are exceeded. This position is responsible for overall guest satisfaction and employee relations of the hotel, with enforcement of all company policies and procedures while adhering to sanitation and cleanliness standards. The General Manager will provide exceptional caring and genuine guest service at all times and uphold the company standards and culture.

• Operations (30%):
• Oversees daily operations of the hotel overall ensuring the property meets sanitation and cleanliness standards.
• Evaluation and control of operating costs including expense management, labor cost control, budgeting and forecasting
• Communicate and investigates all employee and guest safety and other incidents
• Completes monthly and quarterly budget and P&L reviews
• Monitor financial performance, analyze reports including P&L's, implement cost controls, maximizing profitability through revenue management and efficient operations
• Collaborate with the sales and marketing team to drive occupancy and revenue, identifying market trends and opportunities for growth
• Reviews invoice details, collections and reconciliations
• Audits and corrects any discrepancies within the reservation system
• Ensure smooth coordination among departments to deliver a seamless guest experience
• Reviews and completes long and short-term goals of the hotel
• Regularly inspects property for cleanliness and overall presentation of the hotel, reporting any areas needing attention, to leadership
• Make suggestions for property improvements and capital expenditures
• Conducts weekly management meetings, additionally participate in monthly department meetings
• Continuous communication with home office
• Provides support and coverage across departments as needed, including emergencies or unplanned staffing shortages
• Employee Development (30%):
• Completes and assigns the following processes to department managers: recruiting, hiring, training and employee development
• Foster a culture of teamwork, service excellence, and accountability, Providing ongoing coaching, support, and performance evaluations
• Communicate and investigate any issues with regards to employee relations; simultaneously communicating to home office
• Oversees the Safety Program and assists with RTW program
• Review schedule and completes payroll to ensure compliance with state and federal labor laws
• Ensures operational continuity by assisting with shift coverage or duties…