Front Office Supervisor

About the Role

Our client is looking for a proactive and customer-focused Front Office Supervisor to join their team in Mossel Bay . You will support the Front Office Manager in ensuring the smooth and efficient operation of the reception area, leading a team of front desk agents to deliver exceptional guest service. This role requires excellent organizational skills, a welcoming demeanor, and the ability to handle a variety of guest needs and operational tasks effectively, contributing to a positive first impression for all visitors.

• Supervise and train front desk staff, ensuring adherence to service standards and procedures.
• Assist guests with check-in, check-out, reservations, and general inquiries in a courteous and efficient manner.
• Handle guest complaints and resolve issues promptly, escalating complex matters to management when necessary.
• Manage room inventory and occupancy levels in coordination with the reservations department.
• Ensure the lobby and reception area are well-maintained and presentable at all times.
• Process payments accurately and handle cash and credit card transactions securely.

• Previous experience in a front desk or hotel reception role, with at least 1 year in a supervisory capacity.
• Strong knowledge of hotel operations and front office procedures.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency with property management systems (PMS) and standard office software.
• Ability to multitask and remain calm and professional under pressure.
• A positive attitude and a commitment to providing outstanding guest experiences.

• Competitive hourly wage with opportunities for overtime.
• Partial remote work flexibility after initial training period.
• Access to staff facilities and discounts on hotel services.
• Medical aid contribution and retirement fund participation.
• A supportive and team-oriented work environment.