Regional Veterinary Receptionist and Hospitality Manager

Job Description

Client Ambassador Strategist
Bring Your Hospitality Heart to Veterinary Care

At Veterinary United, we believe exceptional care doesn’t start in the exam room—it begins the moment a client walks through our doors. With 20+ veterinary clinics across Michigan, we’re on a mission to reimagine the client experience in veterinary medicine—and we’re looking for a hospitality-driven leader to help us do just that.

If you’ve built your career in hotels, hospitality, or guest services—and have a passion for creating warm, seamless experiences—this could be your next great opportunity.

As our Client Ambassador Strategist
, you’ll use your hospitality and service expertise to lead, develop, and elevate front-desk teams (Client Ambassadors) across our clinics. You’ll ensure each location offers a consistently welcoming, inclusive, and professional experience that makes clients feel seen, supported, and cared for—just like they would at a great hotel or resort.

You’ll be responsible for:

• Designing and delivering engaging onboarding and training programs for Client Ambassadors
• Conducting on-site visits to coach and empower front-desk teams
• Collaborating with clinic leaders to foster service-focused team culture
• Improving systems and workflows that impact the client journey
• Acting as a communication bridge between the front desk and our home office
• Leading service initiatives focused on communication, empathy, and hospitality excellence
• Using platforms like Basecamp to stay organized and connected across clinics

You’re a hospitality leader who believes service is an experience—not a transaction. You’re energized by people, passionate about coaching others, and driven to bring warmth, clarity, and professionalism to every interaction.

We’re looking for someone with:

• A background in hotels, resorts, or hospitality leadership (strongly preferred)
• Experience training or supervising guest service/front-desk teams
• A natural ability to lead with empathy, confidence, and presence
• Strong organizational and communication skills
• A collaborative mindset and love for team culture
• Curiosity about veterinary medicine (no clinical experience required—we’ll teach you!)

• Competitive base salary
• Paid time off
• Monthly healthcare stipend
• Optional dental and vision plans
• Planet Fitness membership
• 401(k) with match after one year
• A fun, mission-driven team that values culture and kindness
• The chance to truly shape what client care looks like in veterinary medicine

Hospitality meets healing.
If you’ve ever dreamed of using your guest service background to make a real difference—this is your moment. Join us in redefining veterinary care by creating meaningful, human-centered experiences from the front desk and beyond.