Reservations Agent; Remote

Overview

Join us for this incredible opportunity with Wild Dunes Vacation Rentals, located in Isle of Palms, South Carolina, as a Reservations Agent. This fully remote, dual-position role supports reservations across multiple Coral Tree properties, requiring flexibility, strong property knowledge, and the ability to deliver a consistent guest experience across diverse locations. Coral Tree Residence Collection is recognized as the outstanding choice for managing premium and luxury residential resorts, vacation homes, and hotels, defined by people with genuine purpose, pride, and a sense of place.

Job Summary:

As a Reservations Agent, you will provide personalized booking support for guests across Wild Dunes Vacation Rentals and other Coral Tree Hospitality locations. This fully remote role requires a strong understanding of multiple properties, destinations, amenities, rates, and policies to accurately match guests with the best lodging options and convert inquiries into reservations. Candidates must reside in the Eastern or Central Time Zone and bring exceptional hospitality, sales, communication, and attention to detail to every guest interaction.

Responsibilities:

• Guest Engagement: Respond promptly and professionally to reservation inquiries received by phone, email, and other booking channels, using a warm and welcoming approach that reflects the Wild Dunes service culture.
• Needs Assessment: Ask thoughtful questions to understand each guest’s travel dates, party size, budget, preferences, and reason for travel, then match the guest with the most appropriate vacation rental, rate, package, or experience.
• Reservation Management: Accurately create, modify, confirm, and cancel reservations while documenting guest details, preferences, payment information, and special requests in the reservation system.
• Sales and Revenue: Convert inquiries into confirmed bookings by using consultative sales techniques, clearly presenting available options, and promoting upgrades, packages, extended stays, and other value-added experiences when appropriate.
• Rate and Policy Knowledge: Maintain current knowledge of rental inventory, rates, promotions, minimum-stay requirements, deposits, payment schedules, cancellation terms, and other booking policies; communicate this information clearly and accurately.
• Multi-Location Property and Destination Expertise: Develop and maintain detailed, current knowledge of Wild Dunes and other assigned Coral Tree locations, including each property’s vacation rental and lodging options, features, amenities, recreation, dining, transportation, local attractions, seasonal events, promotions, and area services. Confidently navigate differences among locations and provide accurate, personalized recommendations based on the guest’s needs and destination of interest.
• Guest Profiles and Special Requests: Maintain complete and accurate guest profiles, record accessibility needs and other special requests, and communicate relevant information to operational teams to support a smooth arrival and stay.
• Payment Processing: Process deposits, payments, refunds, and reservation adjustments in accordance with company procedures while protecting guest information and maintaining transaction accuracy.
• Issue Resolution: Research and resolve reservation discrepancies, booking concerns, and guest complaints with urgency, professionalism, and sound judgment; elevate complex matters when needed.
• Interdepartmental Coordination: Partner with Guest Services, Housekeeping, Maintenance, Revenue Management, Sales, and other departments to confirm availability, coordinate special arrangements, and ensure reservation details are fulfilled.
• Follow-Up and Communication: Send confirmations and…