Revenue Manager

Compensation Type

Yearly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

The Revenue Manager is integral to the success of the Hotel's Revenue Management team. The position will be responsible for the preparation of revenue reports that will assist the Director of Revenue in implementing the Hotel's yield strategies. In addition, the Revenue Manager will be required to review and analyze reports such as Demand 360, STR, Agency 360 and other measurement tools and present revenue opportunities for the hotel.

This is a remote position supporting multiple full service hotels within the Caribbean and Latin America Market.

• Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc.
• Assist with ensuring all rates are loaded and inventory maintenance is correct.
• Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct.
• Communicate strategies and procedures to other departments as required.
• Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs.
• Must be knowledgeable of all rates, room types, and hotel product.
• Participate in weekly revenue management meetings.
• Prepare Revenue Management Report information for all related meetings.
• Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends.
• Act as the Director of Revenue in their absence.
• Assist in preparing short and long term forecasts.
• Provide administrative support for the Revenue Management Team.
• Review and analyze reports such as Market Vision, STAR, Hotel Intelligence and other measurement tools and present revenue opportunities.
• Update MAR's in Delphi as required under the guidance of the Revenue Managers to ensure optimal use by sales team
• Analyze local events and activities and project the effect of opportunities they create.
• Prepare 12 Day Forecast for distribution to Management team so proper staffing levels are achieved.
• Submit daily and monthly actual statistics to STAR.
• Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance.
• Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
• Update the Daily Market Segment Analysis (DMSA). Ensure accuracy from the daily Flash Report.
• Be knowledgeable of all special rates and promotions.
• Complete a weekly PACE report

• Minimum of 1 year experience in the Hospitality, preferably in Hotel Management, CALA Region
• Knowledge of all industry reports such as STR, Demand 360, etc.
• Proficient in Microsoft Excel, Word, Power Point
• Ability to work quickly in a high-pressure & high stress environment
• Ability to communicate clearly both verbally and in writing
• Excellent time management skills
• Exceptional with details and follow up
• Bilingual/fluent in English and Spanish-Required
• Knowledge of Synxis, Opera or Stay In Touch systems preferred
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written in English and Spanish, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to,…