Concierge Services Coordinator

About the Role

A luxury establishment in Paarl is seeking a dedicated Concierge Services Coordinator to manage and enhance the guest experience. You will be responsible for fulfilling guest requests, making recommendations, and coordinating various services to ensure their stay is seamless and memorable. This role is central to providing personalized service and upholding the reputation of the establishment within the beautiful Western Cape region, operating on a hybrid schedule.

• Respond promptly and professionally to all guest inquiries and requests via phone, email, or in person.
• Arrange reservations for dining, transportation, tours, and entertainment.
• Provide knowledgeable recommendations for local attractions and activities.
• Coordinate with external vendors and service providers to fulfill guest needs.
• Maintain a detailed log of guest preferences and special requests for future reference.
• Ensure the concierge desk is well-maintained and stocked with relevant information.

• Previous experience in a concierge, guest services, or hospitality role.
• Excellent knowledge of the local area, including attractions, dining, and transportation.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and manage requests efficiently in a dynamic environment.
• Proficiency in reservation systems and general computer skills.
• Commitment to delivering exceptional customer service in a hybrid setting in Paarl.

• Competitive salary and potential for gratuities.
• Comprehensive health and wellness benefits.
• Opportunities for professional development in the luxury hospitality sector.
• Employee discounts on hotel services and amenities.
• A stimulating work environment offering a mix of on-site and remote work in the Western Cape.