Executive Housekeeper

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Executive Housekeeper(age 18+) is responsible for overseeing the daily directives of the Camp-Resort’s housekeeping department. This supervisor will lead a team of housekeepers and inspectors. This is a SEASONAL
, full-time position and reports to the Office Manager.

DUTIES & RESPONSIBILITIES

• Administrative Duties
  • Schedules staff, monitors payroll, and maintains compliance with a payroll budget
  • Participates in the recruitment process and selection of talent for the housekeeping department
  • Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department
  • Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
  • Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure cabin cleanliness and performance
  • Conducts daily stand up meetings with housekeepers to prioritize the day and facilitates feedback from staff members
  • Assists with maintaining an inventory of housekeeping supplies and equipment
  • Maintains SDS and inventory for all chemicals
• Daily Duties
  • Ensures the turnover of all vacant and clean cabins on time; verifies stayovers, reports early checkouts and communicates issues and discrepancies with the front desk
  • Maintains accurate cabin cleanliness statuses and updates cabin status within the reservations system in real-time via tablets
  • Provides coaching, encouragement, and recognition to staff members when necessary
  • Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with housekeepers; coaches and drives accountability and performance improvement
  • Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and inventoried adequately for the next day's activities; ensures and promotes safety standards in these areas
  • Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
  • Assists with cleaning cabins
  • Manages the laundry process by maintaining the inventory and cleanliness process
  • Assists with the inspection of cabins and other facilities to ensure cleaning standards are met
• Other Essential Duties
  • Completes required reports on a timely basis
  • Schedules deep clean on a bi-annual basis
  • Collaborates with park and home office departments
  • Responds to guest inquiries using the company’s service recovery guidelines
  • Utilizes and learns the reservation system for daily planning
  • Participates in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Housekeeping experience required
• Experience in customer service, hospitality, and management preferred

QUALIFICATIONS/REQUIREMENTS

• Basic computer skills
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision.
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

ESSENTIAL PHYSICAL DEMANDS

• Able to lift up to 50 lbs
• Must be able to remain in a stationary position
• Re…