Bilingual Reservation Sales Associate

Position Summary:

As a Bilingual Reservation Sales Associate, you will serve as a brand ambassador and trusted guest resource, delivering exceptional service experiences through every interaction. This role is responsible for handling reservation inquiries, in English & Spanish, with professionalism, warmth, efficiency, and attention to detail while maximizing revenue opportunities through consultative sales techniques and personalized guest engagement.

The ideal candidate is passionate about luxury hospitality, thrives in a fast-paced environment, and is committed to creating memorable guest experiences that reflect the highest standards of service excellence.

• Deliver an elevated luxury service experience that reflects the culture and standards of Omni Hotels & Resorts
• Build meaningful guest relationships by actively listening, anticipating needs, and providing personalized reservation experiences
• Process inbound reservation inquiries accurately and efficiently while utilizing strategic sales techniques to maximize revenue opportunities
• Assist guests with reservation modifications, cancellations, upgrades, and special requests
• Promote and enroll guests into the Select Guest loyalty program in accordance with brand standards and call flow procedures
• Respond to all guest inquiries professionally, courteously, and with a solutions-oriented approach
• Maintain a positive, polished, and collaborative attitude toward guests, colleagues, and leadership
• Operate telephone and reservation systems with accuracy and efficiency
• Demonstrate thorough knowledge of current company policies, procedures, hotels, packages, and promotional offerings
• Maintain comprehensive knowledge of luxury hospitality sales techniques, reservation procedures, and guest service best practices
• Perform additional duties and responsibilities as assigned to support operational and business needs

• Passion for luxury hospitality, hotels, and guest experience excellence
• Previous hotel, resort, hospitality, or luxury call center experience preferred
• Strong sales aptitude with the ability to confidently recommend upgrades, packages, and tailored guest experiences
• Exceptional verbal and written communication skills with a polished and professional demeanor
• Ability to maintain strict confidentiality and exercise sound judgment in sensitive situations
• Highly organized with strong multitasking, time management, and attention-to-detail skills
• Ability to manage a high volume of guest inquiries with professionalism, efficiency, and a commitment to delivering exceptional luxury service experiences
• Receptive to coaching and committed to continuous improvement and professional growth
• Expected to uphold performance benchmarks while delivering exceptional guest service
• Consistent and reliable attendance required
• Motivation to grow within the organization and pursue long-term career development opportunities

• Fluent in English and Spanish languages
  - Reading, Writing and Speaking
• High School Diploma or GED required
• 3-years previoushotel or call center experience preferred
• Computerproficiencyto include Microsoft Office and Windows

At Omni Hotels & Resorts, we are committed to delivering unforgettable luxury experiences through personalized service and genuine hospitality. As a Reservation Sales Associate, you will play an essential role in shaping each guest’s journey from the very first interaction while building a rewarding career within a world-class hospitality organization.

Required PC/Laptop Hardware and OS (Apple not supported):…