Operations Executive Remote

Run confirmed Indonesia trips remotely with our local suppliers: hotels, transfers, guides, tours and vouchers, from arrival to departure. Remote from Indonesia, contract.

Explera DMC is a premier Destination Management Company dedicated to delivering exceptional travel and event experiences worldwide. We operate with a global mindset while maintaining rigorous compliance standards, with all legal and statutory frameworks governed and fulfilled through our Hong Kong headquarters.

We are seeking an Operations Executive for our Indonesia desk, working remotely from Indonesia. Once a partner confirms a booking, operations makes it happen: you reconfirm villas, resorts and hotels, arrange domestic flights, fast boats, and private transfers with driver-guides, brief guides and drivers, and make sure every guest arrives, travels and departs on time.

You will handle FIT travellers, families and groups from India, the Gulf and South-East Asia, often with Indian vegetarian and Jain meal needs, and keep partners informed at every step.

• Receive confirmed files from sales and quotations, and check every service, date and name
• Book and reconfirm villas, resorts and hotels, transfers, tours, guides, restaurants and entrance tickets
• Prepare rooming lists, service vouchers and final itineraries for partners

• Dispatch transfers and guides, and track arrivals and departures on the day
• Handle changes: flight delays, room issues, weather and extra services across Bali, Lombok, the Gili Islands, Yogyakarta, Mount Bromo and Komodo
• Take part in the after-hours duty roster for guests on tour

• Brief suppliers clearly and follow up every confirmation in writing
• Log incidents and guest feedback, and follow them up with suppliers

• Check supplier invoices against confirmed rates and close each file with accounts
• Keep booking records accurate in our booking system

• 2+ years in ground operations or reservations at a DMC, tour operator or hotel in Indonesia
• Good knowledge of Bali, Lombok, the Gili Islands, Yogyakarta, Mount Bromo and Komodo
• Bahasa Indonesia and good English;
  Hindi is a plus
• Organised, calm under pressure and quick on the phone
• Able to join the after-hours duty roster
• Living in Indonesia and able to work as an independent contractor (invoicing Explera monthly)
• Your own laptop, a reliable internet connection and a quiet place to work

This is a remote role for people living in Indonesia. There is no Explera office in Indonesia: you work from home and join the team online.

• Engagement: independent contractor with Explera DMC Limited (Hong Kong), with a monthly fee agreed in writing
• You invoice monthly and handle your own Indonesian tax and BPJS as a self-employed professional
• Working hours:
  
  09:00–18:00 WITA on weekdays, or as agreed at offer
• You use your own laptop and a reliable internet connection;
  Explera provides the systems and accounts you need

• Run trips across Indonesia for partners from India, the Gulf and South-East Asia
• Familiarisation trips across Indonesia
• Be part of a dynamic, growing DMC with a strong compliance culture
• Autonomy to own your role and drive process improvements

• Ground operations
• FIT and group handling
• Reservations
• Vouchers
• Transfers and dispatch
• Supplier coordination
• Excel

• Bahasa Indonesia:
  Native
• English:
  Business

Graduate in any discipline; tourism or hospitality qualifications are a plus