Reservations Manager AELTC

Wimbledon Food & Dri nk | The Championships 2027

Location:

All England Lawn Tennis Club, Wimbledon, London (SW19 5AG
) Some remote working is available during the initial period, with onsite working required from April 2027.

Contract:

Permanent, part-time and full-time working pattern

Start date:

As soon as available Be part of Wimbledon's 150th Championships In 2027, The Championships, Wimbledon will celebrate an extraordinary milestone: 150 years of world-class tennis, sporting tradition and exceptional hospitality. We're looking for an organised, proactive and guest-focused Reservations Manager to lead our reservations function across Wimbledon Food & Drink's onsite restaurants and dining venues. This is a fantastic opportunity to play a key role in one of the world's most prestigious sporting events, ensuring every guest enjoys a seamless experience from their initial booking through to their visit.

Working closely with our Restaurant Lead, you'll take ownership of the reservations operation, lead a small team and help maximise restaurant bookings and capacity during this landmark year. The role Working closely with the Wimbledon Food & Drink Restaurant Lead, this role is responsible for leading the reservations and guest liaison function across all onsite restaurants and other dining units, ensuring an exceptional guest experience throughout the booking journey.

The role has overall responsibility for the management and optimisation of the reservations process, including managing the Seven Rooms booking platform, guest communications, reporting, reservation-driving and capacity-utilisation initiatives, and team leadership. As a permanent member of the Wimbledon Food & Drink team, the Reservations Manager will support the ongoing development and success of the reservations operation, with a key role in delivering the landmark 150th Championships in 2027.

What you'll be doing Lead the reservation operation - Keep the existing responsibility covering the end-to-end booking journey and professional guest experience. Manage guest requests and communications
- Keep the existing wording on queries, bookings, amendments and timely responses. Guest feedback and service standards
- Retain the feedback-resolution responsibility and maintaining Wimbledon's high standards. Procedures, payments and client bookings
- Keep the existing responsibilities covering processes, payment accuracy and key client groups. Seven Rooms platform ownership and optimisation
- Keep the existing system set-up, subject matter expertise, training and platform optimisation responsibilities. Booking volumes and reporting
- Retain the responsibilities for capacity utilisation, driving bookings and accurate reporting. Team management and development
- Move the existing responsibility for training, managing and developing the small Reservations team towards the end of the list. Stakeholder relationships and additional duties
- Retain the existing stakeholder relationship responsibilities and ad hoc duties. What we're looking for You'll be a confident and customer-focused leader who thrives in a fast-paced environment and enjoys balancing exceptional service with operational efficiency. Ideally, you'll bring:
Proven experience managing a reservations function or working with a reservations management platform, with the ability to manage booking processes and deliver an excellent guest experience. A proven ability to manage customer service operations and deliver excellent guest experiences. Strong communication and interpersonal skills, with excellent written and spoken English. Excellent organisational skills and attention to detail. Strong IT skills, including proficiency in Microsoft Office.

Analytical thinking, commercial…