Front Office Manager - Boutique Hotel

Our client is seeking a polished and professional Front Office Manager to lead the guest reception and concierge services at their charming boutique hotel located in Centurion, Gauteng . This role is essential in creating a welcoming atmosphere and ensuring a seamless and memorable experience for every guest from arrival to departure. The Front Office Manager will be responsible for managing the front desk team, overseeing check-in/check-out procedures, handling guest inquiries and complaints, and ensuring the highest standards of customer service are met.

This position requires a proactive individual with excellent organizational skills and a passion for hospitality excellence. The role is based in a dynamic part of Gauteng and offers a unique opportunity to contribute to the success of a distinguished boutique hotel. A blend of on-site and remote work is anticipated for strategic planning and administrative tasks.

Manage and lead the front office team, including receptionists and concierges. Ensure efficient and courteous guest registration, check-out, and room assignment processes. Handle all guest inquiries, requests, and complaints promptly and professionally, aiming for resolution. Develop and implement front office procedures to enhance guest satisfaction and operational efficiency. Train and supervise front desk staff, providing ongoing coaching and performance feedback. Manage room inventory and collaborate with the housekeeping department to ensure room readiness.

Maintain a high level of product knowledge regarding hotel services, local attractions, and events. Prepare daily reports on front office activities and performance metrics. Conduct regular team meetings to communicate operational updates and guest feedback. Ensure the front desk area is clean, organized, and presentable at all times.

Proven experience as a Front Office Manager or Assistant Front Office Manager in a hotel setting. Demonstrated success in leading and motivating front desk teams. Excellent customer service, communication, and interpersonal skills. Proficiency in Property Management Systems (PMS) and standard office software. Strong organizational and problem-solving abilities. Experience in handling guest feedback and resolving issues effectively. A background in the hospitality industry is essential;

experience in boutique hotels is a plus. Ability to work flexible hours, including weekends and public holidays, as required for hotel operations in Centurion . Understanding of hotel operations and revenue management principles.

Our client offers a competitive salary, a supportive work environment, and opportunities for professional growth within the hospitality sector.

• contributions towards medical aid
• staff accommodation assistance if needed
• potential for performance-based incentives
• discounted rates at affiliated hotels