Front Office Agent - Coldra Court

Department:
Front Office

Contract:

Permanent
Pay: £12.72 per hour + fantastic benefits

Hours:

37.5 per week, across 5 days

Location:

Newport, NP18 2LX

Reference: req
6906

Step into thestory at Coldra Court Hotel and become one of our legendary Hospitality Heroes! As a Front Office Agent, you’ll be the friendly face and warm welcome that sets the tone for every guest’s stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment.

• You’re calm,professional, and always ready with a smile, no matter how busy it gets.
• You’repassionate about creating memorable guest experiences, from check-in tocheck-out.
• You juggle tasks with ease, keeping the front desk running smoothly and guests happy.
• You shine ina fast-paced, guest-focused environment and love being part of a team.

• Greet every guest with warmth and genuine hospitality, making them feel right at home.
• Manage check-ins, check-outs, and group arrivals with efficiency and flair.
• Share your knowledge of The Celtic Collection to help guests make the most of theirstay.
• Leave alasting impression - every guest, every time.

As a valued member of our team, you’ll enjoy:

• Career development from dayone, grow your skills and your future.
• Exclusive discounts ondining, stays, and leisure membership.
• Free virtual GP appointments and a 24/7 wellbeing helpline.
• NEST pension scheme andstaff social club.
• Regular appreciation events and monthly/year-end awards.

Here, you’ll be able to say:

• I'mequipped, trained, and supported to do my best work.
• I'mproud to be part of The Celtic Collection and recommend it to others.
• Iwork in a friendly, inclusive, and positive environment.
• I'mencouraged to learn, develop, and share my ideas.
• I'mrecognised and valued for what I do, every day.

We reserve the right to closethis vacancy early if we receive a high volume of suitable applications.

Therefore, we encourage you to submit your application as soon as possible. In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior toemployment, in line with Home Office guidance.

The Celtic Collection is committed to being anequal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religionor belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates .