Front Desk & Cafe Attendant; Remote Lodge Resort Last Frontier Heliskiing

Position: Front Desk & Cafe Attendant (Remote Lodge Resort) – Last Frontier Heliskiing
Bell 2 Lodge
Front-line
Full Time|
Permanent
Accessible

Employer:

No
Open to International applicants with valid Canadian Work permits:
Yes

As a Front Desk Agent, you will act as the central point of contact for all guest interactions while supporting a wide range of front‑of‑house operations across the property. This role goes beyond a traditional hotel front desk position and includes responsibilities in guest services, retail, café service, gas station operations, and dining room support.
This is a year‑round position spanning two distinct seasonal operations. In the summer, the property operates as a hotel and roadside destination, catering to transient tourists and mining industry clients. In the winter, the operation transitions to Last Frontier Heliskiing, delivering a high‑end, all‑inclusive lodge experience for guests staying five nights or more.
This position extends well beyond a traditional front desk role and requires active participation across multiple departments, including supporting café/barista operations and dining room service. Cross‑training and flexibility are essential, as you will be expected to assist wherever needed to maintain smooth daily operations.
You will work as part of a close‑knit team in a remote lodge environment, delivering exceptional guest service while managing a variety of responsibilities with professionalism, efficiency, and attention to detail.

Responsibilities & Qualifications
Essential Duties and responsibilities

Front Desk & Reception – Greet guests, manage check‑ins and check‑outs, handle reservations via phone and email, and act as the central communication hub for the lodge

Reservations & Administration – Generate and manage reservations, maintain accurate guest records, produce housekeeping reports, and track room availability and vacancies

Concierge & Guest Experience – Provide personalized guest service, respond to requests, and resolve issues in a timely and professional manner to ensure guest satisfaction

Café & Barista – Assist with preparing and serving specialty coffee, and taking food orders while maintaining cleanliness and efficiency in the café

Retail & Gift Shop Sales – Process transactions, restock merchandise, and maintain organization and presentation of retail areas

Dining Room Support – Assist with all aspects of breakfast and dinner service in the dining room, including set up, running food, clearing and resetting tables

Maintain detailed knowledge of lodge operations, skiing conditions, weather, road access, and general regional information

Communicate effectively with guests, management, suppliers, and team members across multiple channels

Perform cash handling and end‑of‑day procedures accurately using POS/PMS systems

Maintain cleanliness, organization, and stocking levels of the front desk, retail, café and guest‑facing areas

Collaborate closely with all departments to ensure a seamless and consistent guest experience

Familiarize yourself with the Last Frontier Heliskiing Incident Response Plan, and be actively involved in daily safety procedures during the winter season

Maintain a professional appearance and demeanor at all times

All other duties as assigned to support the operation

Required Skills and Experience

Minimum 2 years previous experience in hospitality, tourism, or a guest service‑focused role required

Previous experience working as part of a close‑knit team in a remote, live‑in environment a strong asset

Strong organizational skills with the ability to multitask and manage competing priorities

Excellent communication skills with a professional and confident telephone manner

Proficient with computers including Google Suite and Microsoft Office Suite, particularly Excel, Word, and Outlook

Comfortable working with POS and PMS…