Villa Supervisor - Sidemen, Bali

Role Description The Villa Supervisor – Sidemen, Bali at NUMA Bali is a full-time, hybrid role based in Ubud, with flexibility for some work-from-home tasks. This role oversees daily villa operations, including coordinating housekeeping, maintenance, and front-of-house activities to ensure a consistently high guest experience. The Villa Supervisor monitors reservations and guest check-in/check-out processes, handles guest inquiries and feedback, and resolves issues promptly and professionally.

Responsibilities include supervising and scheduling villa staff, ensuring adherence to safety and cleanliness standards, and conducting regular property inspections. The role also involves working with management on cost control, inventory and supplies, basic reporting, and implementing service improvements aligned with NUMA Bali’s brand standards.

Qualifications

• Experience in hospitality or villa management, with a strong focus on guest relations and service excellence.
• Proven ability to lead, supervise, and motivate a diverse team, including scheduling, task delegation, and performance follow-up.
• Strong organizational and time-management skills, with attention to detail in operations, cleanliness, safety, and maintenance coordination.
• Effective communication skills in English; proficiency in Indonesian and familiarity with local culture and regulations are highly beneficial.
• Comfort with basic digital tools for reservations, property management systems, documentation, and remote communication.
• Ability to work on-site in Sidemen, with flexibility for occasional evenings, weekends, and public holidays as required.
• Background in hospitality management or related field; diploma or degree-level education is an advantage but not a strict requirement.
• Demonstrated problem-solving skills, a customer-centric mindset, and a calm approach to handling guest issues and operational challenges.