Sales & Tour Operations Coordinator

LOVE SCOTLAND? PASSIONATE ABOUT TRAVEL? COME AND JOIN US!

We’re passionate about showing visitors the very best of Scotland. From dramatic Highland landscapes and ancient castles to wonderful local experiences and some of the country’s finest hotels, we create unforgettable private tours for guests from around the world.

We’re a small, friendly and ambitious team that takes real pride in what we do. Our tours are personal, thoughtfully planned and delivered by fantastic local driver-guides who love sharing Scotland with our guests.

As we continue to grow, we’re looking for an enthusiastic and organised person to join us and help bring these experiences to life.

This is a varied, hands‑on role combining tour sales, itinerary planning and the behind‑the‑scenes organisation that makes every tour run smoothly. No two days are quite the same!

• Chatting with guests and travel advisors, helping them plan their perfect Scottish adventure.
• Creating exciting, bespoke multi‑day itineraries featuring Scotland’s best destinations, hotels and experiences.
• Preparing quotations, costing itineraries and putting together beautiful tour proposals.
• Handling bookings for our private day tours.
• Following up on enquiries and helping turn great travel ideas into confirmed bookings.

• Organising the finer details of our tours, from castle visits and whisky tastings to luxury hotels and unique experiences.
• Booking accommodation for guests and guides on multi‑day adventures.
• Working with our fantastic guides and trusted suppliers to make sure everything is ready.
• Preparing clear, detailed tour briefs so our guides have everything they need to deliver an exceptional experience.
• Keeping an eye on upcoming tours, solving problems and making sure nothing gets overlooked.

There’s also an opportunity to get involved in other areas of the business, including:

• Supporting our social media, website and marketing activities.
• Helping develop new tour ideas and experiences.
• Working with travel advisors and industry partners.
• Spotting opportunities and responding to changing customer demand.

We’re looking for someone who genuinely loves Scotland and its tourism industry, knows what makes a great travel experience and enjoys making things happen.

• Experience in Scottish tourism, but this is not essential.
• A good knowledge of Scotland from the big sights to the hidden gems.
• An understanding of luxury travel and the expectations of international guests.
• Excellent communication skills and a friendly, professional approach.
• Strong organisational skills and an eye for the little details that make a big difference.
• Confidence working independently, juggling priorities and solving problems.
• Good commercial awareness and confidence preparing quotations and costing itineraries.

Those experiences are useful, but enthusiasm, initiative and the right attitude are just as important.

Working for Experienced Tours means you’ll be part of a like‑minded team of guides and staff. We offer a competitive salary and are an accredited Living Wage Employer, plus pension and other benefits.

Additionally, you’ll be invited on ‘familiarisation trips’ and also have the opportunity to represent the company at industry events as time and experience goes on.

As this is a hybrid role, we’ll supply you with the equipment you require for home working. You’ll meet in‑person with the owner Sandy and the guides on an ad‑hock basis.

We’re an independent Scottish business with big ambitions, a close‑knit team and a genuine love for what we do. You’ll have the opportunity to make a real difference, share your ideas and be involved in creating some truly memorable experiences for our guests.

You’ll work closely with the Director and our guiding team, with plenty of variety, responsibility and opportunities to grow alongside the business.

We’ll provide a proper handover and on‑the‑job training to help you get to know our tours, systems and suppliers.

• Please note that this role does not include outbound / cold sales.