Human Resources Coordinator

Who We Are

Point
32

Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point
32

Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are.

We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point
32

Health.

As an HR Coordinator within our HR Shared Services Center, you will play a pivotal role in delivering high-quality HR services and support to colleagues and managers across the organization. You will be responsible for handling various HR administrative tasks, aiding with colleague inquiries, and contributing to the overall efficiency and effectiveness of HR operations. This role will touch all elements of the colleague life cycle.

Job Description

Key Responsibilities/Duties:

• Colleague Inquiries:
  Serve as a primary point of contact for colleagues and managers regarding HR policies, procedures, benefits, and general inquiries. Provide guidance and support to resolve issues effectively.
• Data Management:
  Leverage an innovative case management system for tracking requests and resolve, transfer or escalate cases to other HR colleagues for efficient issue resolution. Maintain HR databases and electronic records, ensuring data accuracy, completeness, and confidentiality. Generate reports and analytics as needed to support HR initiatives.
• HR Administration:
  Conduct intake for all HR related inquiries and escalates to appropriate parties, as necessary. Ensure timely resolution of cases and follows through cases to completion to provide best colleague experience. Track and monitor cases to identify root cause of issues. Document inquiry resolution and escalation in case management system. Process HR transactions related to colleague data changes, benefits enrollment, payroll, and other HR-related tasks accurately and in a timely manner.
• Policy and Compliance:
  Stay updated on HR policies, regulations, and compliance requirements. Ensure adherence to company policies and procedures in all HR-related activities.
• Onboarding and Offboarding:
  Assist with the onboarding process for new hires, including paperwork completion, orientation, and system setup. Support offboarding activities by conducting exit interviews and coordinating exit procedures.
• Colleague Relations Support:
  Collaborate with HR Business Partners, Colleague Relations, and managers to address colleague relations matters, including performance management, disciplinary actions, and conflict resolution.
• Training and Development:
  Support training initiatives by coordinating training sessions, tracking training completion, and assisting with training logistics as needed.
• Continuous Improvement:
  Identify opportunities for process improvement within the HR Shared Services Center. Identify trends and knowledge base needs and provide insight to increase operational efficiencies. Contribute to the development and implementation of best practices and standardized processes.
• Other duties and projects as assigned.

Qualifications:

Certification and Licensure

• PHR, SHRM-CP preferred.

Education

• Required (minimum):
  High School Diploma or equivalent
• Preferred:
  Bachelor’s degree in human resources, Business Administration, or related field preferred

Experience

• Required (minimum): 1-3 years of experience in HR administration, shared services, a related role or an equivalent combination of education and experience.
• Preferred:
  At least 1 year in a customer facing position utilizing a case management system.

Skill Requirements:

• Proficiency in HRIS (Human Resources Information System) systems, Microsoft Office Suite (Word, Excel, PowerPoint), and other HR-related software.
• Strong attention to detail, organizational skills, and ability to handle confidential information with discretion.
• Excellent communication skills (written and verbal) with the ability to interact effectively with colleagues at all levels.
• Knowledge of HR policies, employment laws, and regulatory requirements.
• Customer service orientation and problem-solving skills.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Working Conditions and

Additional Requirements:

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and…