Team Member Relations Manager

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

• Weekly Pay:
  Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships:
  Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off:
  Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable
  
  Health Benefits:
  
  Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan:
  Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:
  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*
• Eligibility requirements vary by position.

BJ’s Wholesale Club, a premier membership warehouse club operator with over 240 retail locations, 8 distribution centers, and a corporate home office, is seeking a dedicated Team Member Relations Specialist. This role is integral to fostering a positive work environment, promoting fair treatment of Team Members, and ensuring compliance with labor laws and company policies across our diverse workforce of over 34,000 Team members.

• Team Member Support:
  Serve as a point of contact for Team members and managers regarding workplace issues, providing guidance and support on Team member relations matters to promote a positive, productive, diverse and supportive working environment and culture.
• Investigation Leadership:
  Conduct thorough, impartial, and confidential investigations into Team Member complaints, allegations of misconduct, discrimination, harassment, and other workplace issues.
• Case Management/Conflict Resolution:
  Manage a caseload of investigations and disciplinary actions ensuring timely, accurate, and comprehensive documentation and resolution of each case and/or situation.
• Interviewing:
  Conduct interviews with complainants, respondents, and witnesses to gather relevant information and evidence.
• Report Preparation:
  Prepare detailed investigation reports, summarizing findings, conclusions, and recommendations for appropriate actions.
• Policy Adherence:
  Ensure all investigations are conducted in accordance with company policies, procedures, and applicable laws and regulations. Provide HR policy guidance and interpretation to leaders.
• Training & Guidance:
  Provide training and guidance to managers and Team Members on the company’s investigation process, workplace conduct, and compliance policies.
• Trend Analysis:
  Analyze investigation data to identify patterns, trends, and areas for improvement in Team member relations and workplace policies.
• Confidentiality & Integrity:
  Maintain the highest level of confidentiality and integrity throughout the investigation process.
• Compliance:
  Ensures that all policies and practices are enforced in a manner compliant with all applicable employment and other laws and regulations (e.g., FLSA, FMLA, ADA, Title VII, etc.).
• Data Management:
  Maintain accurate and confidential records of Team Member relations cases, ensuring timely documentation and resolution. Implements policies and practices that ensure that adequate and accurate records are maintained relative to an employee’s ongoing behavior and relationship with the organization.
• Advisory Role:
  Provide advice and support to managers on handling Team Member relations issues, fostering a positive and…