LHH Solutions - Compliance Operations Specialist - Remote

About the role

The Operations Specialist, Compliance functions as the primary point of contact to colleagues, supplying first line expertise and elevated support in field business operations related to policies and practices, facilitating compliance, and mitigating risk. The primary focus is ensuring associate and client-based processes are compliant. Working out of a Salesforce case queue, the effective Operations Specialist, Compliance will thrive in a high value-add, fast-paced metric driven role that requires advanced knowledge and experience in different support areas of the staffing industry, as well as keen collaboration skills to meet overall Company goals and objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Respond to requests from field colleagues daily and professionally using the Salesforce case queue within set Service Level Agreements to aid with the resolution of day-to-day issues experienced by the field.
• Provide elevated level of support in areas of field operations compliance including but not limited to associate (Temporary Employees) on-boarding and I-9 completion, background and drug screening, unemployment claims, Associate skills testing, and ordinary questions about associate placements.
• Helps with implementing and supporting programs to ensure associate pre-employment, hiring, employment, and pay practices are compliant with applicable regulations.
• Collaborates to develop and educate best practices including obtaining, revising, documenting, and communicating procedures and forms.
• Partners with Corporate Departments (IT, HR, Marketing, etc.) as needed for issues resolution, application testing, standard operating procedures, communications, training, and best practices.
• Acts as a resource to both the field and the back office to find and resolve operational challenges and inefficiencies, including but not limited to, associate timekeeping, client invoicing, and cross business unit transactions.
• Participates in special projects and performs other duties as assigned.

• Research and respond to Unemployment Claims in Equifax.
• Client Vetting – Works with Contracts Review, HR, and field members to review client on-boarding documents/forms. Ensures all documents/forms are acceptable and compliant according to law and internal policies and implemented in the proper platform for execution by candidates/associates.
• Supports and handles processes related to enacted legislation such as Harassment Training, Pandemic Vaccine Tracking, Emergency Paid Sick Leave, and other initiatives as necessary.
• Support and trains on electronic signature platform as necessary.
• Responsible for all processes related to background adjudication.
• Responding to field inquiries for compliance-related candidate/associate matters such as wage and hour determinations (including 1099’s), I-9/authorized employment verifications, sick leave policy application and other federal, state, or local requirements.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor’s degree or equivalent work experience plus a minimum of one (1) year prior professional experience required; operations and/or service industry experience preferred. Prior experience working with remote teams and with the following systems are helpful but not required:
Vendor Management Systems (VMS), Salesforce, Bullhorn, Sense, People Net, Assess Testing, Equifax, First Advantage, or HR Work Cycles.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS

• Professional communication skills, both verbal and written form, with the ability to work at all levels of the organization with professionalism.
• Embody the 4 H’s:
  Helpfulness, Human Connection, Honesty, and Hope.
• Proven ability to collaborate effectively with colleagues across time zones to meet tight deadlines daily in a remote team environment.
• Exceptional customer service skills to deliver outstanding experiences to both internal and external stakeholders.
• Ability to apply independent judgement and expertise to address and resolve escalated issues.
• Exceptional resourcefulness to seek information to make decisions and solve complex problems, often within…