Global Operations Lead; Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an HRX Benefits Operations Manager in
Germany.

This role is responsible for ensuring the smooth, compliant, and high-quality delivery of employee benefits services across multiple countries. You will manage end-to-end benefits operations, act as a primary escalation point for complex issues, and collaborate with internal and external stakeholders to optimize processes and enhance the employee experience. The position requires deep expertise in global benefits, operational excellence, and stakeholder management, with a focus on driving efficiency and consistency across Employer of Record (EOR) operations.

This is a remote role with opportunities to work across time zones and contribute to shaping benefits strategy at a global scale. You will be instrumental in delivering a seamless and transparent benefits experience for employees, managers, and partners.

• Manage day-to-day benefits operations for assigned countries, ensuring adherence to global SLAs, KPIs, and quality standards.
• Serve as the lead point of contact for escalated benefits issues involving employees, clients, and third-party vendors.
• Oversee onboarding and offboarding processes to ensure a seamless benefits lifecycle experience.
• Educate and enable HR teams on benefits operations and act as a regional subject matter expert.
• Collaborate with implementation and broker teams to refine benefits delivery and contribute to product planning.
• Monitor ticket queues and prioritize issues to maintain consistent service quality across markets.

Requirements:

• 8–10 years of progressive HR experience with demonstrated career growth.
• 2–3 years of specialization in benefits operations or a related HRX role.
• Knowledge of Employer of Record (EOR) models and global benefits landscapes.
• Strong stakeholder management skills, including experience with brokers, vendors, and cross-functional internal leadership.
• Ability to prioritize and resolve complex compliance and service delivery challenges efficiently.
• Excellent problem-solving, analytical, and communication skills, with capacity to work across time zones.

Benefits:

• Competitive salary and stock grant opportunities based on role and location.
• Flexible remote work with optional co-working space access.
• Scalable, inclusive benefits packages tailored to employment status and country.
• Opportunities to work in a fast-growing, innovative global environment.
• Professional development and career growth opportunities in global HR and benefits operations.
• Supportive, inclusive, and collaborative remote-first team culture.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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