Senior Analyst HR Operations and Information Systems

Overview

Who We Are Home Equity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.

Our values drive and inspire our actions with our customers, our partners and each other.

• Customer-Focused. Passionate Advocates
• Courage to Act. Do the Right Thing
• One Team. One Vision
• Think Long-Term. Ever-Evolving
• Be Exceptional. Inspire Greatness

The role is accountable for the execution of complex HR operations and Workday processes, ensuring accuracy, compliance, and seamless daily HR service delivery. It is responsible for maintaining data integrity, monitoring integrations, and driving improvements through audits, testing, and system enhancements. Leads reporting, benefits administration, and time and absence, providing clear guidance to internal customers.

HR Operations & Information Systems

• Execute and oversee complex Workday HRIS transactions (hires, transfers, terminations, compensation changes, LOA, organizational updates).
• Provide Tier support for Workday issues; troubleshoot and escalate to HRIS or vendors as needed.
• Support configuration updates, enhancements, and Workday releases (UAT, test scripts, validation).
• Monitor all HR related integrations with third party vendors, ensuring that demographic and other data are working as expected.
• Create and maintain SOPs; deliver training to HR and business users.
• Conduct HR audits (data integrity, eligibility, access controls), maintain compliance documentation, and support privacy/security governance.

Reporting & Analytics

• Build and deliver Workday reports and dashboards (headcount, turnover, DEI, compliance, accruals, payroll reports, and others).
• Validate and reconcile data to ensure accuracy and maintain reporting standards.
• Collaborate with enablement of self-service analytics for HR and business leaders.
• Collaborate with finance to ensure headcount planning reflects budget and forecast.

Benefits & Time Management

• Manage benefits processes: enrolments, life events, and eligibility audits.
• Reconcile Workday benefits data with vendor files, resolve discrepancies, and collaborate with carriers/vendors for issue resolution and compliance.
• Subject matter expert and administrator for Workday absence (policies, calendars, schedules, overtime rules, exceptions).
• Train managers on time approvals, exceptions, and related processes.

• Completed Post-secondary education
• Demonstrated progressive experience in HR Operations
• Proficient working knowledge of Workday (business processes and HCM modules including Recruitment, Talent, Advanced Compensation, Time & Absence, and/or report writing)
• Excellent reporting and data management skills including advanced knowledge of Excel
• Fully proficient in MS Office including Word, Excel and Power Point

• Critical thinking skills and the ability to thrive in fast paced environments with multiple deliverables
• Excellent customer focus
• Meticulous attention to detail and organizational skills
• Effective communication skills (both oral and written)
• Ability to operate with autonomy in an ambiguous setting

• Hybrid office environment, 3 days per week in office

Great Environment Home Equity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way. We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture – With People at the Centre We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers…