Benefits Coordinator

Louisville - Norton Healthcare, Kentucky, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.

The Benefits Coordinator supports our client in providing life‑cycle benefit services to the client’s Human Resources department and employees. The Coordinator builds business relationships with our client primarily in a face‑to‑face, onsite environment operating at the client’s workplace of operation. Responsibilities include employee communication and a range of client‑specified benefit services.

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team‑oriented environment, you’ll feel right at home here.

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees.

Location:
This role supports Norton Healthcare and is primarily remote. Occasional onsite attendance may be required for training and meetings. Candidates must reside in the Louisville, KY area.

• Represents BCInsourcing as an ambassador to Norton Healthcare by cultivating effective business relationships and maintaining rapport with all case partners and the client’s employees.
• Serves as a liaison between the client’s Human Resources department, employees, BCInsourcing, and benefit carriers.
• Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations.
• Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of: qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance programs.
• When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing.
• Investigate and self-resolve benefit‑related concerns, including enrollment, deduction, billing, and claim issues.
• Responds to employee and carrier inquiries in a timely and accurate manner.
• Accurately tracks employee services and client support in appropriate systems.
• Performs all other duties as requested by BCInsourcing.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma/GED equivalent and/or related work experience equivalency.
• Proven experience operating in Microsoft Excel.
• Must have previous experience in HR/Benefits to be considered.
• Proven professional user experience operating in an HRIS payroll/benefit system, or Client Relationship Management (CRM) system.
• Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines.
• Demonstrate self‑driven outcomes with little supervision.
• Proven professional experience following a step‑by‑step process while using deductive reasoning to produce positive outcomes.

PREFERRED EDUCATION AND EXPERIENCE

• Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance.
• Working knowledge administering leave of absence, retirement, health and wellness and/or financial wellness.

• Paid training and ongoing professional development.
• Company‑provided equipment.
• Comprehensive medical, dental, and vision coverage, including a wellness program.
• Additiona…