Head of Rewards

Job description

It’s fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

As the Director of Benefits, you will oversee the organization’s benefits programs, working closely with senior management to ensure the design, implementation, and continuous evaluation of health and welfare benefits, as well as mental health initiatives. You will also manage the Benefits Team and collaborate with vendors to guarantee the accurate and timely administration of benefits while providing exceptional customer service.

In partnership with other Total Rewards leaders, this role is essential to the development and implementation of Dutch Bros Total Rewards Philosophy and Strategy. The Senior Benefits Manager will build sophisticated benefit insights and understanding to provide consistent benefit programs which align with DB overarching Total Rewards Philosophy and Strategy. This position will maintain knowledge of the latest competitive benefit practices, industry trends, benefit‑related legislation, and compliance issues.

• Bachelors Degree in Business Administration, Human Resources, or similar, or similar years of demonstrated Benefits Administration experience, required.
• Advanced knowledge of benefit function, trends, standard methodologies, and regulatory compliance requirements.
• Ability to integrate the benefits programs as key components of Dutch Bros Total Rewards value proposition for employees.
• Ability to build solid relationships and credibility with clients and key decision makers.
• Experience leading the benefits function for a fast growing organization.

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon‑Thurs);
Fridays are optional remote work days.

• Oversee the organization’s benefits programs, including health and welfare benefits and mental health initiatives.
• Provide strategic thought leadership to refine and implement the benefit strategy as a part of Total Rewards.
• Continuously evaluate and update benefits programs, ensuring they comply with legal requirements and industry standards.
• Manage open enrollment processes, leading meetings, drafting employee communications, and transmitting enrollment data to vendors or administrators.
• Manage relationships with benefit plan providers, insurers, and other third‑party vendors to negotiate contracts, monitor service levels, and control costs.
• Own responsibilities for budget and vendor management, contracts, and outsourced suppliers.
• Collaborate with leadership and internal/external partners to design and customize benefit plans that meet the needs of employees while controlling costs for the organization.

• Develop and deliver educational programs for eligible employees, covering benefits enrollment, understanding benefits, and general insurance information.
• Create and maintain a mental health education program aimed at destigmatizing mental health disorders and providing access to reputable mental health resources for employees.
• Coordinate with various teams to communicate and educate employees regarding benefits and mental health initiatives.
• Work closely with business leaders, HR Business Partners, and other COE teams to provide information and support business requirements, benefit philosophy, and policies.
• Be responsible for hiring and managing the talent needed to achieve DB goals and initiatives.
• Foster enabling conditions for talent to thrive and be accountable for inclusive team culture.
• Model and coach equitable decision‑making, inclusive behaviors and actions, while addressing escalated issues in a timely fashion.

• Ensure that all benefits programs comply with federal, state, and local laws and regulations, including the Employee Retirement Income Security Act (ERISA) and the Affordable Care Act (ACA).
• Monitor the latest competitive benefit practices, industry trends,…