HR Operations Manager

Location & Work Hours

• Location:
  
  Onsite role located at JM Eagle HQ, 5200 W Century Blvd. Los Angeles.
• Work Hours:
  
  Monday to Thursday 8:30 am to 5:30 PM (flexibility may be extended). Remote work on Fridays.

• Competitive Compensation:
  Receive a salary that reflects your experience and expertise.
• Comprehensive medical, dental, and vision coverage.
• Pension plan and retirement match plan to help you secure your financial future.
• On-Site Gym Access:
  Stay fit and active with our fully equipped gym, featuring trainer‑led class schedule from Monday to Thursday.

The HR Operations Manager is responsible for designing and implementing new HR programs, policies and procedures as well as improving and optimizing current HR processes in support of organizational needs and goals. This role is focused on change management, continuous improvement of HR operations, managing HR technology (Paycom, Lattice) while ensuring legal compliance and supporting overall business objectives. Additionally, this role will be directly involved in various aspects of HR and employee lifecycle, including but not limited to: training, employee relations, performance management, and compensation.

• Manages the deployment and administration of operational processes used to deliver HR programs and projects.
• Oversee and manage the daily operations of the HR department, ensuring alignment with company goals.
• Develop, implement, and maintain HR policies and procedures to ensure compliance with federal, state, and local labor laws.
• Ensure accurate record‑keeping and HR documentation in line with legal requirements.
• Manage HR audits and ensure compliance with data privacy regulations.

• Maintains HRIS (Paycom and Lattice) and other HR‑related technology platforms.
• Continuously evaluate and improve HR processes, leveraging technology and best practices.
• Generate HR reports and analytics to support business decision‑making.

• Act as a point of contact for employee inquiries related to HR policies, benefits, and HR systems.
• Ensure smooth onboarding and offboarding processes.
• Provide guidance to managers and employees on employee relations issues, ensuring fair and consistent application of company policies and procedures.
• Conduct thorough and confidential investigations into workplace concerns, including harassment, discrimination, and policy violations.
• Draft and deliver disciplinary actions and performance improvement plans in alignment with HR best practices and legal standards.
• Partner with leadership to proactively address workplace conflict, fostering a positive and productive environment.
• Maintain detailed documentation of employee relations cases to ensure compliance and support legal defense if necessary.
• Facilitate resolution of interpersonal disputes through coaching, mediation, and conflict resolution techniques.
• Collaborate with legal counsel and senior HR leadership on complex or high‑risk cases.
• Track trends and provide data‑driven insights to improve policies, reduce turnover, and enhance organizational culture.

• Manages the company’s performance review process, ensuring consistency and fairness.
• Administer and maintain the performance management platform (Lattice).
• Work with leadership to set performance review timelines, templates, and guidelines.
• Train managers and employees on performance review best practices and system navigation.
• Generate reports and analytics to assess performance trends and provide insights for leadership.
• Continuously evaluate and improve the performance review process to align with company objectives and employee development goals.

• Work with external vendors to maintain strong, ongoing relationships and ensure high‑quality service.
• Manage vendor contracts, including reviewing terms, renewals, and ensuring compliance with agreed‑upon services.
• Monitor vendor performance and provide feedback to ensure consistent service delivery.

• Partner with department heads and leadership to drive HR…