HR Operations Assistant

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role

Purpose:

Payroll & Operations Coordinator provides comprehensive administrative support across HR functions in dedicated countries, including onboarding, employee life-cycle management, off-boarding, benefits, and payroll. This role ensures excellent customer service by responding to questions, resolving issues, maintaining timely HR systems data entry, and managing HR records.
The Payroll & Operations Coordinator is a member of the People Solutions team, which exists to enable business leaders to make good decisions within policy and process frameworks and to ensure that the fundamentals of people administration are delivered efficiently and effectively for all colleagues.

Main Accountabilities:

• Perform a wide range of administrative duties related to onboarding and off-boarding.

• Provide input for payroll processing.

• Initiate, enter, and manage employee hires, job changes, and terminations.

• Coordinate working time module in SAP.

• Ensure timely processing of Purchase Orders (PO) for HR-related vendor payments and processing invoices.

• Assist with reviewing employee data (new hires, changes, additional earnings) from MyHR to inform payroll runs and escalate any issues to the Line Manager.

• Maintain HR records, including personnel files and other employee documents such as remote working records and Employee Capital Plans (Pracownicze Plany Kapitałowe).

• Prepare HR documents such as contracts, medical referrals, and employment certificates.

• Ensure system-generated payslips are distributed to employees accurately and on time.

• Coordinate medical schemes and benefit systems.

• Support audits when required.

• Develop good working relationships with HR shared services and key stakeholders to support effective procedural changes and improvements.

• Support the collaborative efforts with the People Function to ensure a seamless employee experience.

• Handle payroll-related queries from staff, liaising with vendors and internal stakeholders, and managing queries adhering to Service Level Agreements.

• Share knowledge and learning with the wider EU HR team.

• Contribute to future improvements of core HR processes.

Role-Specific Knowledge and

Experience:


Minimum/Essential:

• Working experience in HR.

• Strong systems knowledge (Excel, Word, PowerPoint).
Desirable:

• Knowledge and experience working with HRIS systems.
Language Requirements:

• English language skills to the CEF B2 level.

• Polish language skills to the CEF C1 level.