Service Delivery Manager

We are seeking a proactive, self-sufficient Service Delivery Manager to join the OSI Engineering team. This role supports Managed Services for a key client (a leading global consumer device company) and plays a critical role in ensuring seamless delivery across recruiting coordination, onboarding, and ongoing workforce operations.

The Service Delivery Manager serves as a central point of coordination between clients, candidates, recruiters, and internal stakeholders. This individual ensures a smooth candidate experience, timely execution of deliverables, and strong operational alignment in a fast-paced environment.

• Coordinate interview scheduling between candidates, recruiters, and client stakeholders (in-person and virtual).
• Collect, organize, and communicate interview feedback from clients and internal teams.
• Support offer generation and facilitate offer acceptance processes.
• Manage contractor onboarding and offboarding, ensuring a smooth and compliant transition.
• Submit resumes to clients and track candidate progress through the recruitment lifecycle.
• Compile candidate shortlists and support hiring managers in hiring decisions.
• Revise and maintain job descriptions as needed.
• Partner with managers to assess current and future hiring needs.
• Partner with managers to gather performance feedback
• Manage a high volume of deliverables while maintaining accuracy and attention to detail.
• Proactively follow up on action items and maintain clear communication with all stakeholders.
• Build and maintain strong relationships with internal teams, clients, and external partners.
• Serve as a remote manager to team, facilitating quarterly check ins, compliance with policies and procedures, delivering performance feedback, etc
• Support additional project-based and operational tasks as required.

• 3–5 years of experience in recruitment coordination, service delivery, or workforce operations.
• Experience working with Applicant Tracking Systems (ATS);
  Bullhorn experience strongly preferred.
• Strong verbal and written communication skills with the ability to interact confidently with candidates, clients, and leadership.
• Proven ability to multitask, prioritize, and manage competing deadlines.
• Comfortable working in fast-paced, ambiguous environments.
• Strong attention to detail with excellent note-taking and documentation skills.
• Ability to handle pressure, conflict, and shifting priorities with professionalism.
• Demonstrated ability to deliver a positive candidate experience.
• Proficiency in Slack, Microsoft Excel, Microsoft Office/Office 365, and Microsoft Teams.
• Experience working in a MacOS environment preferred.

• Remote position with availability required Monday–Friday, 8:30 AM–5:30 PM Pacific Time.
• Position is based in Austin, TX.
• Must be available to go onsite and visit the client office in Austin with short notice as needed.

• $70,000–$80,000, depending on experience (DOE).