Specialist , HRSC Ops

Position: Specialist 2, HRSC Benefit Ops
Location: California

Specialist 2, HRSC Benefit Ops page is loaded## Specialist 2, HRSC Benefit Ops locations:
Virtual time type:
Full time posted on:
Posted Todayjob requisition :
R431346

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
** Job Summary
** Responsible for contributing to the mission and vision of the Company by serving as a primary Human Resources (HR) point-of-contact for Company employees. Provides quality support services of escalated Human Resources issues to Company employees with a high degree of customer satisfaction, expertise and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs).

Works with moderate guidance in own area of knowledge.
** Job Description
**** Core Responsibilities
*** Provides consultation to domestic and international Company employees, People Leaders & Human Resources Professionals on all human resources related inquiries and business process transactions. Supports areas including, but not limited to:
Payroll Related Processes and Policies, HR Business Processes and Policies, Compensation, Recruitment, Human Capital Management, Security, Reporting, Leave of Absence, Learning, etc.
* Understands and stays up to date on core Employee, HR, and Senior Leader Business Processes.
* Collaborates with internal and external teams on escalated and/or complex matters, process/service improvements, innovative solutions and policy changes including but not limited to: HR Service Delivery, Centers of Excellence, and local Business Partners.
* Effectively resolves pay related issues by identifying the root cause and partnering with Payroll, Tax, and other teams as necessary.
* Supports Tier 1 and new teammates by providing guidance and education on relevant content and complex and/or escalated matters. Leads team support of new services and projects as assigned.
* Processes fulfillment requests including but not limited to Termination Packets, Leave of Absence Courtesy Services Letters, and Subpoena Requests and Fulfillment.
* Supports severance and I-9 business processes across divisions, headquarters and business units.
* Transacts on enterprise corrections, rescind, and change of in progress and completed business processes including employee data changes. Validates Human Resources data integrity during auditing.
* Oversees Human Resources Service Delivery concierge programs, e.g. Military, Frontline Shadow Coordination.
* Influences the enhancement of Human Resources Service Delivery processes and practices.
* Investigates unique/complex HR-related issues that are outside the scope of basic training and resolves those directly with employees, HR and local management in accordance with SLAs.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.
** Employees at all levels are expected to:
*** Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Support a culture of inclusion in how you work and lead.
* Do what's right for each other, our customers, investors and our communities.
** Disclaimer:
** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
** Skills
* * Alteryx, Analytical Thinking, Excel
**…