Operations & HRIS - Associate Director

Overview

Location:

Anywhere in Country

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Compensation Operations & HRIS – Associate Director

The opportunity

The HRIS Operations Manager (Associate Director) is responsible for the hands-on operational management, data integrity, testing execution, and release readiness of U.S. compensation and core HR systems, with a primary focus on SAP Success Factors (Employee Central and Compensation) and closely integrated tools.

This role acts as the day-to-day functional owner and operational subject matter expert for compensation related HRIS processes, ensuring accurate data flow between CoreHR, Success Factors Compensation, Compensation Modeling Tool (CMT), Comp Analyst, Service Now, and downstream vendors. The role partners closely with Compensation, Talent, HR Technology, Payroll, GCO, Risk and external vendors.

• HRIS Operations & Functional Ownership

• Serve as the primary operational owner for U.S. compensation‑related HRIS processes within SAP Success Factors Employee Central and Compensation.

• Manage day‑to‑day system operations supporting annual, mid‑year, and off‑cycle compensation events (salary increases, bonuses, promotions, progressions).

• Partner with HR Technology and vendors to execute approved enhancements, configuration changes, and production releases, ensuring business readiness rather than owning enterprise system strategy.

• Data Management & Mass Changes

• Execute and oversee mass data uploads and corrections (job changes, salary, promotions, progressions, eligibility flags, service dates) using approved templates and controls.

• Ensure data accuracy and consistency across CoreHR, SF Comp, and downstream tools prior to and during compensation cycles.

• Identify data limitations (fields that cannot be corrected online) and coordinate mass‑load or Service Now‑based remediation.

• Interfaces & Vendor Coordination

• Act as the functional point of contact for compensation‑related interfaces (e.g., CoreHR SF Comp, Comp Analyst, service award vendors).

• Review interface files for field completeness, logic alignment, exclusions, and data quality; raise issues and coordinate fixes with vendors and HR Technology.

• Support interface changes related to job architecture updates, new attributes, and regulatory or program changes.

• Testing, UAT & Release Execution

• Lead UAT execution for compensation systems, including:

• Defining test scenarios and data changes

• Coordinating tester participation

• Validating calculations, eligibility, hierarchies, and modeled outputs

• Track defects, support remediation testing, and confirm go‑live readiness.

• Provide operational support during hypercare periods, triaging issues and escalating through Service Now as needed.

• Change History, Controls & Audit Support

• Monitor Success Factors Change History to identify system‑generated vs. user‑initiated changes impacting compensation.

• Ensure Compensation Reviewers and Facilitators understand which changes require re‑planning or manual intervention.

• Support audit and control requirements by validating data changes, documenting impacts, and flagging risk areas.

• Operational Enablement & Stakeholder Support

• Serve as a hands‑on advisor to Compensation and Talent teams on system behavior, late changes, and operational constraints.

• Contribute to training materials, job aids, and work instructions for compensation system users.

• Translate business needs into clear, executable requirements for HR Technology and vendors.

• Other

• Support Compensation Director with ad hoc reporting and analytics

• Manage Service Award Anniversary Program operations including updating service dates, vendor interfaces, researching anniversary date issues

• Support Risk Management with EEO and OFCCP data requests

• Keep current with government regulations that could impact compensation (salary threshold)

• Manage payout of frozen vacation balances to newly promoted partners

• Areas of Expertise

• SAP Success Factors Employee Central & Compensation (functional/operational)

• Compensation…