HR Service Center Representative

Job Title: HR Service Center Representative 2

Department: Human Resources | Core Services Shared Services

Welcome to a fast‑paced, people‑centered environment where every day brings something new. As part of our HR Service Center team, you will be at the heart of employee support—fielding a high volume of inbound calls, written inquiries, and in‑person interactions from a broad audience that includes faculty, staff, student employees, retirees, and prospective hires. Whether it is a quick question or a complex situation, you’ll be the first line of guidance, empathy, and resolution.

This is a hybrid role, combining remote work with on‑site responsibilities in a fast‑paced call center environment. Our team operates Monday through Friday from 8:00 AM and 5:00 PM – offering a stable schedule that supports a healthy work‑life balance. You’ll collaborate closely with a tight‑knit group of professionals who support each other, share knowledge, and celebrate wins—big and small.

We’re looking for two curious problem‑solvers who thrive on learning and love helping others. If you're a self‑starter who can stay calm in unpredictable situations, handle sensitive conversations with grace, and bring a friendly, professional demeanor to every interaction, you’ll fit right in. This role is perfect for someone who enjoys variety, values teamwork, and wants to make a real impact through meaningful human connection.

Serves as the primary contact for incoming HR and payroll‑related inquiries via phone, email, mail, in‑person and Self Service. Provides timely and accurate support to a wide range of individuals—including current and former employees, retirees, their dependents, and external partners. Resolves issues of low to moderate complexity independently and escalates more complex matters to the appropriate Service Center resources, ensuring consistent and precise handling of every inquiry.

Provides guidance on university policies, benefits, payroll, and employment procedures.

• Maintain confidentiality while handling sensitive employee information.
• Assist with onboarding and offboarding processes.
• Partner with HR Shared Services teams to navigate and resolve complex inquiries, ensuring seamless coordination and accurate resolution across HR functions.
• Support HR initiatives and contribute to process improvements.

• High school diploma or equivalent
• Minimum 1 year of experience in human resources, customer service, and/or inbound call center.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite

• Advanced training or education in a related field.
• Background in shared services, call center, higher education, or related industries such as insurance.
• Familiarity with Workday or similar HR systems.
• Experience with case system platforms.

Please submit your resume and a cover letter as part of your application.

• Your relevant experience
• The soft skills that make you a great fit
• Any transferable skills or experiences that you believe would add value to this role

The application window for this position is anticipated to close at midnight on 3/2/2026

In addition to the outstanding benefits offered by The Ohio State University, this role provides the unique advantage of living and working in Columbus, Ohio—a dynamic and fast‑growing city with much to offer. This position also brings the rewarding experience of contributing to an institution recognized for its world‑class teaching and research that make a global impact. Learn more here:
Careers at Ohio State.

We are excited to learn more about you and how you see yourself contributing to our team! Interested in knowing more about HR at OSU? Check out our website by clicking here.

In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17 this position has been designated as a Standby position.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

* The offer for this…