Services Specialist

📍 Remote (North or South Carolina residents only)

🏢 Benefits Services Department

Catapult is an employer’s association made up of seasoned HR and business professionals dedicated to helping organizations tackle both immediate and long-term workforce challenges. Through data-driven insights, peer-to-peer connections, advocacy, and business intelligence, we help employers attract, retain, and develop top talent.

We’re proud of our culture and core values —
Innovation, Integrity, Community, Excellence, and Service — and we work hard to live them every day. Our goal is simple: to create amazing workplaces and empower employees to succeed.

The Benefits Services Specialist plays a key role in supporting client companies and their employees with the administration of flexible compensation and benefits plans. This role works closely with clients, brokers, and participants to ensure accurate, timely, and high-quality service across all benefits operations.

• Serve as the primary point of contact for client companies and plan participants
• Support renewals, plan changes, and client communications (60+ days in advance)
• Administer and support:
• FSA/DCA, HSA, HRA, QSEHRA accounts
• Claims processing and e-claims
• COBRA and benefit terminations
• Assist with new plan implementations, system setup, and documentation
• Process enrollments, rollovers, non-discrimination testing, and billing
• Manage file feeds, reporting, ACH/direct deposit updates, and audits
• Maintain client records, renewal logs, and master client data
• Serve as backup support for COBRA services as needed
• Contribute to additional projects that enhance the member experience

• 3–5 years of benefits-related experience
• Strong knowledge of flexible compensation plans and applicable regulations
  
  Excellent communication and organizational skills
  
  Proficiency in MS Office, HRIS systems, and benefits administration platforms

• Associate’s degree in HR, Business, or related field
• Certification in Flexible Compensation Plans
• Broader HR and benefits experience
• Remote-first role
• Must reside in North Carolina or South Carolina
• Occasional travel to assigned home office/region and Catapult locations
• Mileage to/from home office is not reimbursable

• Mission-driven organization
• Strong culture and values-based workplace
• Opportunity to work with diverse clients and benefit programs
• Collaborative, service-focused environment
• Meaningful impact on employers and employees across the region