Employee Relations Business Partner Remote

About Twilio

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote‑first work and strong culture of connection and inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.

Join the team as Twilio’s next Employee Relations Business Partner on the People Team.

This position is a critical role within the Global ER team, focusing on high‑level strategic consultation and legal risk assessment. The Employee Relations Business Partner (ERBP) handles complex or escalated employee relations cases and high‑risk matters that require specialized intervention. A primary responsibility is serving as a strategic liaison and legal triage point for HR Business Partners and stakeholders, while maintaining compliance and minimizing risk.

• Handle a wide variety of complex or escalated employee relations issues and sensitive employee investigations that require advanced knowledge of various regional regulations and laws in North America and a working knowledge in other global regions.
• Act as the primary legal triage for HRBPs and stakeholders, vetting employment law inquiries, providing guidance, and determining which matters require escalation to legal partners for further evaluation.
• Conduct comprehensive risk assessments and consultative reviews for organizational restructures and business changes, ensuring that all proposed reorgs are evaluated through a legal and ER lens.
• Provide expert guidance and assistance to People Generalists on complex performance issues that exceed standard risk thresholds or require specialized support.
• Lead data reporting and analytics efforts to identify ER themes and root causes, providing executive‑level insights and recommendations for long‑term risk prevention.
• Conduct complex investigations with full autonomy, including determining strategy, leading interviews, and deciding findings and final recommendations for resolution.
• Prepare high‑quality investigation documents, including executive summaries, recommendations, disciplinary actions, and communication talking points for leadership.
• Partner with Legal, Information Security, Corporate Security, and Ethics & Compliance to execute thorough investigations and manage high‑risk employee situations.
• Work collaboratively to build relationships and influence at all levels within the organization, making high‑impact decisions while keeping relevant stakeholders informed.
• Apply principled judgment, tact, discretion, and professionalism when handling confidential documents and sensitive business strategy communications.
• Work independently, balancing the need for cross‑functional collaboration with minimal supervision on high‑stakes projects, with strong time‑management and prioritization skills.
• Promote knowledge of company policy and employment laws through coaching, presentations, and training for HRBPs and people leaders.

• Bachelor degree in HR Management, Employee or Industrial Relations, Business, Employment or Legal Studies, or other related fields of study.
• Minimum 5 to 8 years of Employee Relations experience, with a heavy emphasis on high‑risk casework and organizational consultation.
• Expert understanding of United States and Canada employment laws and regulations, with the ability to interpret complex legal concepts for business stakeholders.
• Proven experience in legal triage or acting as a liaison between HR and legal counsel.
• Experience performing risk assessments for large‑scale…