Recruiter – Leadership Focus

Position Overview

Hybrid Work-at-Home (Local). MCI is one of the fastest-growing tech-enabled business services companies in the USA. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries. Our contact centers are powered by on-site and remote agents using advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are looking for a Recruiter focused on leadership hiring, supporting leadership or technical hires, with experience in global recruitment.

The role requires working US hours with a proactive, research-driven approach and a full application via our career page.

• Support sourcing and engagement of leadership and niche technical talent across the U.S., South Africa, United Kingdom, and Philippines.
• Assist in recruitment processes from initial sourcing to the offer stage.
• Work with hiring managers to understand role requirements and candidate profiles.
• Contribute to targeted sourcing strategies for hard-to-fill and high-impact roles.
• Help maintain talent pipelines for leadership and technical positions.
• Conduct market research to identify potential candidates.
• Use Boolean searches and creative sourcing methods to uncover passive talent.
• Support a positive candidate experience aligned with company values.
• Keep recruitment data and workflow up to date within the ATS.

• 1–3 years’ recruitment experience, with exposure to leadership or mid-level hiring.
• Experience recruiting across international markets (U.S., UK, South Africa, Philippines).
• Exposure to technology or technical roles.
• Familiarity with sourcing platforms such as Linked In, Indeed, iCIMS, or similar.
• Ability to conduct Boolean searches and creative sourcing techniques.
• Comfortable supporting requisitions independently and collaborating with hiring managers.
• Strong communication and organizational skills.
• Proactive, research-driven, and results-oriented mindset.

• Must be authorized to work in the country where the job is based.
• Must submit up to a Level II background and/or security investigation with a fingerprint; job offers contingent on results.
• Must submit to drug screening; job offers contingent on results (does not apply in Canada).

• Annual leave and paid time off.
• Health benefits after probation (Medical Insurance, dental, optical, emergency services).
• Career growth opportunities with internal promotions.
• Paid training to develop skills while earning a salary.
• Positive work environment, collaborative culture.
• Casual dress code.

The job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally need to move around the office, reach in any direction, raise or lower objects, move objects up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Contact Human Resources if accommodations are needed.

MCI embraces differences and values diversity. All aspects of employment at MCI are based on merit and qualifications. We maintain a work environment free from discrimination and harassment on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, and any other characteristic protected by applicable laws.

MCI challenges criminal history in a manner consistent with local and federal requirements.