HR Service Center Representative

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HR Service Center Representative 2

Human Resources | Core Services Shared Services

As part of our HR Service Center team, you will serve as the primary contact for HR and payroll-related inquiries via phone, email, mail, in‑person, and self‑service. This hybrid role combines remote work with on‑site responsibilities in a fast‑paced call center environment.

Provide timely and accurate support to a wide range of individuals—including current and former employees, retirees, their dependents, and external partners. Resolve issues of low to moderate complexity independently and escalates more complex matters. Provide guidance on university policies, benefits, payroll, and employment procedures.

• Maintain confidentiality while handling sensitive employee information.
• Assist with onboarding and off‑boarding processes.
• Partner with HR Shared Services teams to navigate and resolve complex inquiries, ensuring seamless coordination and accurate resolution across HR functions.
• Support HR initiatives and contribute to process improvements.

• High school diploma or equivalent.
• Minimum 1 year of experience in human resources, customer service, and/or inbound call center.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite.

• Advanced training or education in a related field.
• Background in shared services, call center, higher education, or related industries such as insurance.
• Familiarity with Workday or similar HR systems.
• Experience with case system platforms.

Please submit your resume and a cover letter as part of your application. In your cover letter, we’d love to hear about: your relevant experience, the soft skills that make you a great fit, and any transferable skills or experiences that you believe would add value to this role.

The application window for this position is anticipated to close at midnight on 3/2/2026.

Salary Range: $18.37 - $23.99 per hour.

Vacancies: 2.

Schedule:

40 hours per week, First Shift.

Location:

Gateway C (0863) – Columbus, Ohio.

In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17, this position has been designated as a Standby position.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

The university is an equal opportunity employer, including veterans and disability.