Onsite Employee Experience Specialist; Hayward

Job Description

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Calling all detail‑oriented and efficient HR Generalists with a keen focus on fostering a positive employee experience — we want YOU! If you are an employee‑focused HR Generalist who can slice through employee support tickets while having courageous conversations that encourage a positive work environment and culture for all, we have an exciting opportunity for you in Hayward, CA
. In this critical, high‑impact role you will manage our onsite operations as we onboard 10–20 new hires per month, ensuring a smooth onboarding process, answering new hire questions and identifying ways to improve the experience.

What you bring to the table that will contribute to your success in this role:

• Communicator – A savvy communicator with excellent written and verbal skills, communicating policies diplomatically to encourage a positive employee experience.
• Conscientious – A self‑starter with diligence and drive, determined, results‑focused and passionate about problem‑solving, anticipating next steps and staying ahead of the curve. You lead with integrity and by example.
• Critical thinker – You appreciate operational details while embracing the long‑term vision for the company and understanding what it takes to get there.
• Collaborator – Team player, confidant, partner. A dependable, trusted go‑to for both the executive team and the departments you serve.
• Contributor – A follower of operational successes in the marketplace and cutting‑edge technologies, well‑versed in the best HR practices.

What you can expect day‑to‑day. Rooted in operational excellence and enriching the company culture through a positive employee experience, you will perform the following core activities:

• Ensure seamless onboarding experiences for new hires through operational excellence, flexibility, and quick communication.
• Foster positive employee satisfaction by managing and resolving support tickets (average volume 60+ tickets per day).
• Oversee onsite HR operations and act as a point of contact for interpersonal conflicts or concerns.
• Prioritize operational issues as the real‑time point of contact and implement creative solutions as they arise.
• Diligently collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools for rapid growth.
• Analyze and interpret metrics/KPIs to identify inefficiencies and optimize operations for an enhanced employee experience.
• Communicate metrics/KPIs clearly and facilitate off‑boarding conversations as needed.
• Occasional travel to Miami, FL or Dallas, TX to support HR operations on site.

What it takes: this full‑time onsite position is based in the Hayward, CA area.

• 2+ years of HR and People Operations support.
• Experience managing a high volume of support tickets with end‑to‑end ownership and follow‑up.
• Exceptional attention to detail and organizational skills.
• Demonstrated experience fostering a positive work environment.
• Demonstrated experience delivering performance feedback and accountability conversations in a professional yet supportive manner (or willingness to learn).
• Experience in project management, creating/refining operational processes, and customer service.
• Self‑starter ready to take on responsibility and contribute to projects of all types.
• Outgoing leader skilled at communicating professionally with employees and partners.
• Comfortable with ambiguity and able to adapt as conditions change.

• Bachelor's degree.
• Project management experience with multiple stakeholders.
• Experience managing and scheduling a team.
• Onsite or in‑person management experience.
• Experience with off‑boarding conversations.
• Experience with technology platforms like Front, Slack, and Google Suite.

• 100% employer‑covered insurance premiums.
• Health, Dental, and Vision insurance for employee, spouse, and children.
• Life and disability insurance.
• Work‑from‑home stipends, including:
  • Workspace/home office set‑up.
  • Company‑supplied laptop.
  • Phone/internet stipend.
  • Lunch/snacks.
• Paid office holidays.
• 401(k).

We value diversity and are an Equal Opportunity Employer. We want every qualified candidate eligible to work in the United States. Unfortunately, we are not able to sponsor visas at this time.