Client Manager - Cedar Rapids, IA

Skywalk Group is searching for the next Client Manager to join our team!

The Client Manager will own and strengthen client relationships while serving as the primary liaison between the Operations division and Business Development. In partnership with Operations, this role is responsible for ensuring services are delivered successfully, projects achieve desired outcomes, and client expectations are clearly set and consistently met through effective internal and external communication. The ideal candidate will be based in Iowa, with initial on-site training in Cedar Rapids, followed by work-from-home opportunity.

For over 20 years, Skywalk Group has been a leader in RPO Recruiting and HR services, partnering with businesses across the U.S. Since establishing in 2003, we've grown to nearly 80 team members and have helped over 850 clients nationwide with their hiring and HR needs. Our legacy is built on innovation, adaptability, and a passion for connecting top talent with the right opportunities.

What we Offer:

• Work from home opportunity after training

• Quarterly bonus potential

• Flexible work environment

• IRA with company match

• Health, dental, and vision insurance

• Paid time off

• Opportunity for ongoing training and professional growth

Essential Duties:
• Client Relationship Management: Serve as the primary point of contact for clients, delivering an outstanding experience by proactively managing relationships, responding to feedback, and maintaining consistent communication
• Client Intake & Project Leadership: Partner with Lead Recruiters to conduct intake calls, capture accurate job requirements, and lead ongoing client meetings to communicate progress, strategy, and results
• Project Oversight & Issue Resolution: Monitor job activity and internal reports to identify risks, resolve issues, and escalate projects when necessary to ensure successful outcomes
• Cross-Functional Coordination: Act as the liaison between clients, recruiting/sourcing teams, operations, and business development to ensure alignment, resource allocation, and clear communication of changes
• Account Growth & Strategic Hiring Support: Drive account expansion and retention through proactive outreach, recommend initiative hiring strategies, and support high-level recruiting needs when required

Qualifications:

• 3+ years of client management experience

• Bachelors degree preferred

• Experience and/or knowledge of the Recruiting or HR profession is a plus

• Exceptional internal and external communication skills

• Sense of urgency and strong organizational skills

• Proficiency with Jobscience or similar ATS, as well as Microsoft applications

Ready to make an impact? Join our team and be part of shaping the future of talent acquisition!

We are an Equal Employment Opportunity employer. All employment decisions, including hiring, promotion, compensation, training, and other terms of employment, are made based on qualifications, abilities, and performance, without regard to membership of a protected class and in compliance of federal, state, and/or local laws.