Manager, HR Operations

Brand Overview

At maurices, we’re all about feel-good fashion for real life. We’re committed to our service with style promise and to offering affordable fashion that takes women from workday to weekend—and all of life’s adventures in between. With inclusive sizing from 0–24, maurices is known for versatile styles across key categories like denim, dresses, tops, and more. We’ve been doing this since 1931, and today you’ll find us in over 800 communities across North America and online at

The Manager, HR Operations leads both HR systems (HRIS) and HR service delivery functions to ensure efficient HR support, strong data governance, and scalable, compliant processes across the organization. This role is responsible for overseeing HRIS Analysts and HR Coordinators (HR Contact Center), balancing system governance with high‑quality associate and leader support. The Manager, HR Operations partners closely with HR, Talent, Payroll, Benefits, IT, and Field leadership to deliver reliable HR operations that support the full employee lifecycle—from hire to exit—while continuously improving systems, processes, and service experience.

• Lead and develop HRIS Analysts and HR Coordinators (HR Contact Center), providing clear priorities, performance expectations, and ongoing coaching
• Design, implement, and maintain a tiered HR support model (Tier 1 HR Support; Tier 2/3 HRIS) with defined ownership, escalation paths, and service levels
• Balance team capacity, skills, and workload to meet business demand while enabling career development and cross‑training
• Manage Core HCM data including employee records, job data, organizational structures, and position management
• Establish and enforce data governance standards to ensure accuracy, consistency, and audit readiness
• Review and approve mass data changes, structural updates, and complex corrections
• Monitor data quality trends and drive corrective actions
• Lead the delivery of consistent, timely, and high‑quality HR support through the HR Contact Center
• Drive effective communication, escalation, and closure of complex or sensitive issues
• Establish service‑level agreements (SLAs) and quality assurance practices to ensure consistent service
• Analyze HR ticket trends to identify opportunities for automation, process improvement, and self‑service enablement
• Partner with HRBPs, Total Rewards, and Talent Acquisition to ensure accurate guidance and consistent associate experience
• Oversee operational support for recruiting, onboarding, and requisition management systems (Workday, Phenom)
• Confirm system workflows support compliant, efficient hiring and onboarding for corporate and field roles
• Partner with Talent Acquisition and Field leadership to support high‑volume Field New Hire activity
• Coordinate completion of new hire data, onboarding tasks, and system access accurately and on time
• Translate HR policies and programs into efficient, scalable operational processes
• Document and maintain HR operations procedures and workflows
• Lead continuous improvement efforts to simplify processes, improve user experience, and reduce manual work
• Support change management, training, and adoption of new or enhanced processes
• Oversee HR system configuration, testing, and release management through the HRIS team
• Implement change intake and prioritization processes for system enhancements and fixes
• Govern security and user access, ensuring appropriate controls, approvals, and segregation of duties
• Oversee HR system integrations with external vendors (payroll, benefits, time & attendance, etc.), including issue resolution and testing
• Deliver accurate dashboards, operational reports, and analytics to support HR and business leadership
• Maintain consistent data definitions and reporting standards
• Use reporting insights to identify trends and drive operational improvements
• Ensure HR systems and processes support regulatory and company compliance requirements
• Own annual policy reviews and Associate Handbook updates
• Drive audit readiness, system documentation, and remediation activities
• Manage unemployment administration operations, including data accuracy, vendor coordination, and internal…