HR Advisory Services Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

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Job Description

Our centralized HR Advisory Services (HRAS) team is hiring a Manager to support employee needs related to accessibility and accommodations. In this role, you are responsible for leading the delivery of enterprise accommodations strategy and advisory services, ensuring consistent, compliant, and risk informed outcomes aligned with legal requirements and business needs.

This role combines deep subject matter expertise in ADA, accessibility, and accommodations with people leadership accountability, driving operational excellence across high-volume casework and complex, escalated matters. The leader will enable effective decision-making through structured processes, strong governance, and partnership with Legal, Employee Relations, and business leaders.

They will be focused on supporting all employees by activating our U.S. Bank culture and Core Values through consistent accommodation practices. This leader will be responsible for assisting and auditing execution of day to day accommodation case activities. This leader will be responsible for carrying a case volume as well as leadership over a team.

Duties in this role include:

* Lead the end-to-end delivery of accommodations and accessibility advisory services, including remote work, medical, religious, and workplace adjustments.

* Ensure consistent execution of the interactive process, including evaluation of restrictions, essential job functions, and reasonable alternatives.

* Partner with key leaders and stakeholders across the organization (ER Consultants, Legal, Facilities Management, etc.) and third-party on complex or high-risk matters.

* Ensure the efficient and effective delivery of advisory services by developing success criteria for operational practices around response and resolution of provided support and service.

* Provide guidance and support on elevated complex cases and advise on recommendations and actions, effectively addressing difficult matters with executive savvy. Take decisive and well-rounded action in high-pressure situations, consulting with key stakeholders where appropriate.

* Support consistent policy interpretation and application of HR policies. Partners with Employee Relations or Legal on complex matters.

* Review elevated employee complaints, provide necessary coaching and complete necessary manager follow up if required; determine if escalation is appropriate to Employee Relations.

* Audit cases and provide coaching and training to advisors via side-by-side coaching and development opportunities during investigations

* Manage a regular case volume support a few business lines directly

* Identify and lead forward thinking project-based work.

Basic Qualifications

* Typically has six or more years experience in employee relations or as an HR Generalist or associated HR position

* Associate or Bachelor's degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree

Preferred Skills/Experience

* More than two years of managerial experience preferred.

* Expertise in handling or advising on complex employee relations matters

* Demonstrates understanding in federal/state/local labor and employment laws, employee relations concepts, U.S. Bank policies and practices, and substantial experience in applying those principles to complex workplace issues.

* Strong analytical skills and related ability to identify and interpret data and create/recommend solutions.

* Exceptional interpersonal, oral and written communication skills. Ability to communicate with all levels of employees and leadership, including Managing Committee.

* Must possess keen business judgment and credibility to support appropriate workplace changes considering investigative results and trend analysis.

* Demonstrated ability to exercise discretion and judgment while working collaboratively with a variety of teams

* Ability to lead and influence a team to deliver strong results while developing employees through day to day interactions.

* Project management or continuous improvement skills

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total…