Talent Specialist Job Toronto Ontario Canada,HR/Recruitment

Company Description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best

We Will Be Customer Centric

We Will Be Entrepreneurial

We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment

We Will Be Committed to True and Shared Value Creation

We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

The Talent Specialist plays a crucial role in supporting Indigo’s Talent Acquisition function by performing tasks such as recruitment coordination, systems support, and full-cycle recruitment for designated Home Office positions. This role focuses on delivering a strong candidate experience by managing interview coordination, reporting, onboarding, employer branding, candidate communication, and providing support for Smart Recruiters.

Under the guidance of the Talent Acquisition Manager, the Talent Specialist also assists hiring managers, store leaders, and internal users. This includes addressing system inquiries, troubleshooting process issues, and offering practical guidance on Talent Acquisition tools and workflows.

KEY PERFORMANCE METRICS

Candidate and hiring manager satisfaction scores

Time to find, time to fill, and time to hire for assigned Home Office roles

Recruitment file completeness and accuracy rate

Candidate communication and follow-up timeliness rate

Interview scheduling accuracy and completion timelines

Smart Recruiters data integrity and reporting accuracy rate

Smart Recruiters user inquiry and process issue resolution timelines

Onboarding completion rate and new hire experience feedback

Recruitment campaign, employer branding, and talent attraction conversion outcomes

KEY ACCOUNTABILITIES

Functional

Independently manage assigned Home Office recruitment activities, including intake, sourcing, screening, shortlisting, candidate communication, interview coordination, hiring manager partnership, offer support, and onboarding hand-off.

Support hiring managers throughout the recruitment process by providing guidance on candidate assessment, feedback collection, selection decisions, and next steps.

Monitor recruitment activity, pipeline health, candidate status, requisition aging, onboarding progress, and process risks; escalate issues with recommended solutions.

Create, maintain, and run recruitment reports in Smart Recruiters or other systems, ensuring records and files are accurate, complete, compliant, and up to date.

Provide Smart Recruiters support to hiring managers, store leaders, and internal users, including system navigation, troubleshooting, process guidance, and issue resolution.

Support recruitment advertising, employer branding, career fairs, employment events, diversity-related initiatives, candidate experience improvements, and updates to internal Talent or Diversity pages.

Coordinate surveys, presentations, research, reporting, HR inbox inquiries, and other Talent Acquisition projects or administrative initiatives as assigned.

People

Build strong, collaborative relationships with the Talent Acquisition Manager, hiring managers, store leaders, HR partners, and internal teams.

Collaborate with others to drive flexible, iterative, and practical solutions.

Provide timely, professional, and candidate-focused communication throughout the recruitment…