Leave Specialist; Remote

Benefits and Leave Specialist

Community Dental Partners

We are revolutionizing dental care by building value-based, innovative solutions to create an amazing patient, staff, and doctor experience in underserved markets. Started in 2010, CDP now supports more than 70 dental practices that serve more than 350,000 patient visits each year. The company continues to grow 20% or more annually by building new practices and partnering with dentists with existing locations.

JOB SUMMARY

The Benefits & Leave Specialist administers the organization's leave management and benefits programs, including carrier coordination, benefit and invoice reconciliation, deduction transfers, retirement plan changes, and year-end ACA reporting. This role requires someone who is highly data-savvy and detail-oriented, with a deep understanding of FMLA and PWFA regulations and strong follow-through. The Benefits & Leave Specialist will need to communicate effectively, drive execution, foster innovation, collaborate with others, display a client-centric view, and demonstrate high follow-through.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

● Administer the full leave management process, including FMLA, PWFA, ADA, parental, military, and personal leaves from intake and eligibility determination through return to work

● Serve as the primary point of contact for employees on leave, providing clear, timely, and compliant communication throughout each leave event

● Manage all communication and coordination with benefit carriers, including enrollments, terminations, qualifying-event changes, and issue resolution

● Reconcile benefit enrollment and eligibility data between the benefits enrollment system (TBX) and ADP Workforce Now to ensure accuracy across platforms

● Manage and audit benefit deduction transfers from TBX to ADP, verifying that employee deductions are accurate each pay cycle

● Review, process, and reconcile monthly carrier invoices; research and resolve billing and eligibility discrepancies

● Administer retirement plan activity, including 401(k) contribution changes, opt-out requests, and related recordkeeping

● Process and distribute year-end ACA reporting, including 1095-C forms, in compliance with IRS requirements

● Maintain accurate benefits and leave records and ensure data integrity across all systems and reports

● Track and document leave eligibility, designations, certifications, and deadlines in accordance with federal and state regulations

● Partner with payroll to ensure leave and benefit transactions are reflected accurately and on time

● Respond to employee inquiries regarding benefits, eligibility, and leave with a high level of customer service and confidentiality

● Collaborate with team members, leadership, and vendors for updates, reporting, and continuous process improvement

● Maintain compliance with all applicable federal, state, and local regulations governing benefits and leave administration

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● Ability to work in a fast paced environment

● Highly data savvy with exceptional attention to detail and accuracy

● Advanced proficiency in Microsoft Excel, including formulas, pivot tables, lookups, and working with large data sets and reconciliations

● Deep working knowledge of FMLA and PWFA regulations; familiarity with ADA, COBRA, HIPAA, and ERISA

● Working knowledge of benefits administration, carrier coordination, and invoice reconciliation

● Experience with benefits enrollment platforms (TBX or similar) and HRIS/payroll systems (ADP Workforce Now preferred)

● Understanding of 401(k)/retirement plan administration and ACA reporting requirements, including 1095-C processing

● Strong follow-through with the ability to independently manage multiple deadlines and recurring cyclical processes

● Must adhere to privacy and confidentiality…