HR Generalist - Recruitment and Engagement; Remote - Hybrid Set-up

YOUR ROLE AS AN HR GENERALIST

We are looking for a well-rounded and people-first HR Generalist to join our growing team. This role sits at the intersection of talent acquisition, employee experience, and benefits administration — making it ideal for someone who is equally comfortable sourcing top talent as they are planning meaningful engagement activities or managing HMO concerns. You are organized, empathetic, and thrive in a dynamic environment where no two days look exactly the same.

You will play a key role in shaping a positive and productive workplace culture from the ground up.

As an HR Generalist, you will be expected to perform the following:

• Recruitment & Talent Acquisition
  • Lead the full-cycle recruitment process across various roles — from crafting job descriptions and posting on relevant platforms to sourcing, screening, interviewing, endorsing qualified candidates, and attend job offer calls.
  • Partner closely with hiring managers and team leads to understand role requirements, team dynamics, and ideal candidate profiles
  • Develop and maintain a robust talent pipeline through proactive sourcing via job boards, social media, referrals, and professional networks
  • Conduct structured initial interviews and coordinate skills assessments to evaluate candidate fit
  • Manage the candidate experience from first touchpoint to offer, ensuring timely and professional communication throughout
  • Track recruitment metrics such as time-to-fill, source effectiveness, and offer acceptance rates to continuously improve the hiring process
  • Maintain and update the applicant tracking system (ATS) with accurate and current candidate information
• Employee Engagement & Culture
  • Design, plan, and execute employee engagement programs, team-building activities, and recognition initiatives that foster a positive and inclusive work environment
  • Develop and manage onboarding programs that ensure new hires feel welcomed, informed, and set up for success from day one
  • Conduct regular pulse surveys, feedback sessions, and stay interviews to gauge employee sentiment and identify areas for improvement
  • Collaborate with leadership to align engagement strategies with company values and business goals
  • Spearhead company-wide events, milestones celebrations, and culture-building activities — both virtual and in-person
  • Monitor and track engagement metrics and present insights and recommendations to management
  • Champion diversity, equity, and inclusion initiatives within the organization
• HMO & Benefits Management
  • Act as the primary point of contact for all HMO-related concerns, inquiries, and escalations from employees
  • Manage the full HMO lifecycle — including enrollment of new hires, annual renewals, additions, deletions, and dependent coverage
  • Coordinate with HMO providers on availment requests, letters of authorization (LOA), reimbursements, and billing concerns
  • Ensure timely and accurate submission of HMO-related documentation and reports
  • Maintain a comprehensive and up-to-date database of all covered employees and their benefit entitlements
  • Assist employees in navigating their HMO benefits and resolve issues in a timely and empathetic manner
  • Review HMO billing statements, validate charges, and coordinate credit memo or billing adjustments as needed
  • Evaluate HMO provider performance and recommend enhancements or alternative providers during renewal periods

• Bachelor's Degree in Human Resources, Psychology, Business Administration, or a related field
• Minimum 2-3 years of experience in an HR Generalist or similar HR role with exposure to recruitment, engagement, and benefits management
• Strong and proven track record in end-to-end recruitment, ideally within a remote work, BPO, or fast-paced startup environment
• Solid experience managing HMO accounts, including coordination with providers and handling employee concerns
• Demonstrated ability to design and implement employee engagement programs that drive morale and retention
• Excellent interpersonal, communication, and relationship-building skills — able to engage effectively at all levels of the organization
• High level of discretion, integrity, and…