Human Resources Generalist

MSQC is a retailer founded in 2008 and the world’s largest provider of pre-cut quilting fabric. We’re part of a craft-first enterprise that also includes Love Crafts—a global online marketplace for makers—and WEBS, a premier U.S. yarn retailer serving knitters, crocheters, weavers, and spinners. Together, we support a worldwide community of makers with quality supplies, inspiration, and joyful service, strengthened by our deep expertise in bringing high-quality fabrics to market.

Guided by progressive and pragmatic people practices, we are continuing to evolve our HR function, building on strong existing capability while increasing our focus on proactive business partnership. This includes working closely with operations to navigate the realities of our retail environment and develop practical, long-term solutions that support our teams on the ground.

As the primary HR resource for retail and warehouse operations, you will serve as the front-line HR partner for employees and managers in Hamilton. You will build trusted relationships, resolve workplace concerns with fairness and empathy, coach managers to lead their teams effectively, and support strong people practices across the operation.

You will be responsible for employee relations, compliance, workforce administration, and supporting manager effectiveness while helping to foster a safe, inclusive, and high-performing workplace. Partnering closely with the Talent Partner and operational leaders, you will support employee development, learning, engagement, retention, and leadership capability initiatives.

• Serve as the frontline HR partner for hourly employees, guiding employee relations, resolving workplace concerns, driving corrective actions, coaching for performance success, supporting onboarding and helping create a safe, productive, and inclusive workplace.
• Coach and empower managers to enhance team performance, boost engagement, foster morale, and recognize achievements.
• Implement HR policies and ensure compliance, maintaining alignment with employment laws and labor practices.
• Collaborate with the Talent Partner to support employee development, identify, create and deliver impactful learning interventions, and plan for succession.
• Partner with retail stores and the distribution center to deliver the HR agenda and support the business to deliver results.

• HR expertise – a solid foundation in U.S. employment law, policies, and compliance, applied in real-world situations.
• Proven experience in employee relations – you tackle complex issues head-on and guide managers with confidence.
• Performance management skills that drive results – coaching, feedback, and improvement plans delivered with impact.
• Clear, confident communication and sound judgment – always practical, pragmatic, and people‑first.
• Highly organized, proactive, and tenacious, able to navigate challenges and build credibility at every level of the organization.
• A business partner mindset – you find solutions that balance people’s needs with performance goals. You are approachable, responsive, ready to support others and remove obstacles in order to get stuff done.
• Excellent knowledge of Google‑suite, remote collaboration tools (Slack, Zoom etc.), HRIS, ATS applications, Benefits portals applications, and a quick learner with new systems.

Join an evolving, impact‑driven HR team passionate about shaping a positive workplace and making a difference every day.

• Drive meaningful change - deliver process improvements, create positive experiences for managers and employees, and help shape a progressive, people‑first culture.
• Make a visible impact by tackling exciting challenges - solve issues, streamline and integrate global processes, and influence leadership and employee experiences across the organization.
• You’ll have the support and collaboration of experienced global HR leadership, and local HR administrator who will be at the heart of our operationshelping to keep People Operations running so you have the bandwidth to focus on priorities.
• Flexibility! This role is primarily on‑site in Hamilton, however working from home is encouraged…