Talent Services Account Manager

Do you have experience in customer service, account management or a technical implementation role? Ready to kickstart your career in Talent Services? If so, become a full-time Talent Services Account Manager with isolved Talent Acquisition!

This is not just a customer service job; it's a chance to reshape the HR and recruiting landscape while enjoying the freedom of a hybrid position. You'll work 40 hours per week (M-F, 8 AM-5 PM), with 3 days in the office and 2 days from the comfort of your house!

• Flexible time off (FTO)
• 4.5-day workweek schedule
• A 401(k)
• Flexible spending accounts (FSAs)
• Medical, dental, vision, life, and other insurance options
• A robust referral program
• Ability to work from home 2 days a week with a hybrid schedule
• Down-to-earth, casual environment with a positive, team-oriented culture

As a Talent Services Account Manager, you become the heartbeat of client satisfaction, blending technical onboarding, product training and ongoing communication into a seamless experience. Each day, you act as the primary liaison between clients and internal teams, guiding them through recruitment workflows, maintaining compliant processes and managing sensitive information with professionalism. You lead customized trainings, refine job advertisements, support candidate screening and oversee technical setups—from configuring ATS features to resolving tier‑1 troubleshooting issues.

You also dive into data analysis to prepare performance reports, identify engagement risks and recommend improvements that strengthen client retention. Alongside these responsibilities, you handle scheduling, documentation, light billing support, and other administrative tasks, making every day an opportunity to collaborate, innovate and elevate the client's end‑to‑end recruitment experience.

• High school diploma or equivalent
• 1-3 years of relevant experience in customer service, account management or technical implementation role
• Excellent written and verbal communication skills with strong interpersonal abilities
• Demonstrated proficiency in multitasking, time management and handling multiple client priorities simultaneously

In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization. At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors.

These factors encompass geographic location, job‑specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success. An employee's comprehensive compensation package comprises diverse components, such as base salary, performance‑linked bonuses or commissions, long‑term incentives like equity grants, and an extensive benefits portfolio.

Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition. Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements.

We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.